topic Re: When sending to multiple receivers, how to track each of receivers? in Gmail Sales Extension

When sending to multiple receivers, how to track each of receivers?

ray4415 — Tue, 21 Jun 2022 08:41:51 GMT

I'm using the Gmail extension while sending one email to persons A, B, and C (not CC or BCC), all three of them work for company O; also to persons X, Y, and Z of my own team (not CC or BCC). I'm using the extension to log the email, and also get to know whether they have opened the email or not.

Yet, on HubSpot, it only shows "Opens: 7". It doesn't say which of the 6 (A, B, C, X, Y, Z) opened the email. It could be any one of us (X, Y, Z).

I wish to know whether each of the receiver has opened the email, is there any setting that I can do to solve this need?

Re: When sending to multiple receivers, how to track each of receivers?

karstenkoehler — Tue, 21 Jun 2022 08:45:10 GMT

Hi @ray4415,

I don't think there is, unfortunately. This is due to how click tracking works: https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking#email-clicks-sales-hub-starter-professional-and-enterprise-only

"When sending tracked emails from your email client or from a record, you can track clicks on links included in the body of the email. Links are tracked by appending tracking to the end of any hyperlink included in your email. You can see click and open information in your HubSpot activity feed."

HubSpot generates one specific version of your link(s). The link itself can't tell who clicked it. It's just a link. HubSpot can tell that this specific link was clicked but not by whom.

If there is one recipient, it's clear who clicked. For multiple recipient, unfortunately it isn't.

Best regards!

Re: When sending to multiple receivers, how to track each of receivers?

ray4415 — Tue, 21 Jun 2022 08:46:48 GMT

Dude, you have been answering my questions in the past few days. Appreciated.

Re: When sending to multiple receivers, how to track each of receivers?

ray4415 — Wed, 22 Jun 2022 01:09:34 GMT

But wait, the other service provider can do that (track individual receiver).

On the other hand, I've found that, when A sends an email to B. Even when A opens that email (but not B), the HubSpot mobile App would pop a notification saying B has opened A's email.

This is not only a lack of feature but only causes confusion to HubSpot users.