Email replies not getting logged

PSeth2 — Thu, 02 Jun 2022 20:19:18 GMT

Hi there,

My email replies are not getting logged in HubSpot contact timeline. Emails that are being sent via the gmail account are geeting tracked and logged in the right manner but not the replies.

Re: Email replies not getting logged

JenWeiss — Fri, 03 Jun 2022 11:44:11 GMT

Hi @PSeth2,

Thank you for reaching out to us!

Just to check that the baseline criteria are met, could you confirm that you're meeting all of these requirements for replies to log? https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

Best,

@JenWeiss

topic Re: Email replies not getting logged in Gmail Sales Extension

Email replies not getting logged

Re: Email replies not getting logged