topic Re: How to automate inbound emails collection in Gmail Sales Extension

How to automate inbound emails collection

frnkr — Mon, 07 Feb 2022 15:40:54 GMT

Hi,

I get inbound mails from our customers (we use Gmail). If I answer I can create deals, contacts etc from Gmail extension which is handt. However, quite often it would be easier to receive the mail directly to Hubspot and answer from there (e.g. quotes, documents, snippets).

I can always forward an email to my Hubspot fwd address but answering forwarded mail has this cumbersome <fwd: ...> header added in mail. (I also need to manually fwd the mail which is meh in 2022...)

For me the best case would be that extesion would automagically capture mails from our customer companies (e.g. allowlist by company domains) and the just make a task.

Is that possible yet?

Re: How to automate inbound emails collection

karstenkoehler — Mon, 07 Feb 2022 18:39:33 GMT

Hi @frnkr,

Have you looked into conversations inboxes? After settings these up, you would have an overview of all incoming messages and you could also create contacts right in your conversations inbox from these messages.

Alternatively, with the HubSpot Sales extension in Chrome, emails would be logged to the CRM automatically once you reply to an email.

Let me know if you have any follow-up questions!

Re: How to automate inbound emails collection

BAtwood — Mon, 25 Apr 2022 17:26:33 GMT

Hi Karsten, Thank you for your help on this topic. I have a follow up question.

ON THIS STATEMENT..

Alternatively, with the HubSpot Sales extension in Chrome, emails would be logged to the CRM automatically once you reply to an email.

Which Emails? I mean does the extension log all my emails to anybody? Or how does the Hubspot Gmail extension decide which emails to log?

Blu