topic Re: Double contact creation in Gmail Sales Extension

Double contact creation

Prestijacopo — Thu, 28 Jan 2021 06:45:19 GMT

hi there,

I have connected a Form on my WIX website (Wix form) to hubspot via a ZAP. I have managed to allow the zap to create the deal as I want and for a contact to be created with the Name, Last Name, email details in the form but I have the following issues:

2 contacts are created. One correctly as expected and one with a weird wix email. Does anyone know why?
The deal I create does not get the contact automatically associated. I need to do it manually. Is there a way to fix this?

thanks a lot

Re: Double contact creation

TitiCuisset — Fri, 29 Jan 2021 11:10:29 GMT

Hi @Prestijacopo

Thank you for reaching out.

I want to tag some of our experts on this - @Ben_M @MichaelC @lynton do you guys have any thoughts for @Prestijacopo on this?

Thank you

Best

Tiphaine

Re: Double contact creation

lynton — Fri, 29 Jan 2021 14:21:18 GMT

Hi @Prestijacopo - I'm not sure why you're seeing a duplicate contact with a wix email address. However, you might want to check out the free Wix app in the HubSpot marketplace. It automatically pushes form submissions, new contacts, and contact updates, to HubSpot. You can use a HubSpot workflow to automatically create the deal and associate it with the contact.

Re: Double contact creation

Prestijacopo — Mon, 01 Feb 2021 09:12:16 GMT

Hi Lynton,

thanks a lot for the message. I have installed the hubSpot Wix app but I am using the Zap to create a deal. In an ideal world I am looking to create from 1 form submission 1 contact (unless the client already exist) and 1 deal.

Any suggestion?

regaeds

Re: Double contact creation

Prestijacopo — Mon, 01 Feb 2021 09:51:54 GMT

#####I think I have the solution######

I think I have just find out the issue. I have had to disable the creation of contact on the WIX form settings. Since I have done that no crm.wix.com contact gets created.

I hope this can be of help for anyone else

Re: Double contact creation

lynton — Mon, 01 Feb 2021 17:19:47 GMT

Sounds good! Is there a reason a HubSpot Workflow isn't able to create the deal for you, instead of Zapier?

Re: Double contact creation

Prestijacopo — Tue, 02 Feb 2021 07:14:33 GMT

as far as I understand from my research it can only create contacts. no other element in HubSpot

Re: Double contact creation

lynton — Tue, 02 Feb 2021 14:44:12 GMT

In HubSpot Workflows, you can add an action called "Create Record", and choose Deal as the record type. It will create a deal associated with the contact/company, copy timeline events, and set other properties as you desire. Check it out and see if it works better for you than a Zap.