topic Re: Limiting Gmail email sync into Hubspot in Gmail Sales Extension

topic Re: Limiting Gmail email sync into Hubspot in Gmail Sales Extension https://community.hubspot.com/t5/Gmail-Sales-Extension/Limiting-Gmail-email-sync-into-Hubspot/m-p/361861#M4280 Hello <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/141723">@JonVW</a> ,   It looks like you've connected your inbox to <A href="https://knowledge.hubspot.com/articles/kcs_article/conversations/how-to-use-conversations" target="_blank" rel="nofollow noopener noreferrer">HubSpot conversations.</A>  In this case, the behavior you're experiencing is expected behavior. If you would not want to log all emails, you can either disconnect your inbox or connect a different inbox to that channel and connect your inbox as a <A href="https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot" target="_blank" rel="noopener">personal inbox</A> so you can track and log the email you would like to see in your account.   With a shared inbox ( how is connected currently) is used for a team email channel, your team can view, manage, and reply to emails in the conversations inbox. A team email address is an email address that multiple users have access to and use to communicate with contacts.   And all incoming emails sent to a team email will be visible to your entire team, so do not connect an email account that you use to send personal emails.   If a visitor sends an email to the conversations inbox using an email address that is not already associated with a contact record in your account, HubSpot will automatically create a new contact record for that email.   I hope this information helps. Kindly, Pam Thu, 13 Aug 2020 14:48:07 GMT PamCotton 2020-08-13T14:48:07Z