topic Re: Tracking not selling emails and mixed contacts on crm in Gmail Sales Extension

Tracking not selling emails and mixed contacts on crm

titoyoan — Wed, 26 Apr 2017 14:04:08 GMT

Hi!

Some features of hubspot chrome extension and email tracking are good to me beyond the selling.

I'm wondering if there is a way to use it without mixing contacts with all the others.

The problem is while i'm using my mail for many other tasks than selling my contact database is growing and it turns anoying.

Thanks in advance!

Tito

Re: Tracking not selling emails and mixed contacts on crm

jennysowyrda — Thu, 04 May 2017 21:55:17 GMT

Hey @titoyoan,

If you are looking to not log emails in the CRM when you send them through Gmail, you will need to uncheck the "log" option from within the email body when sending the email. Unchecking the "log" option will ensure that the email address and contact do not sync with HubSpot.

Thank you,
Jenny

Re: Tracking not selling emails and mixed contacts on crm

titoyoan — Fri, 05 May 2017 12:48:33 GMT

Thank you@jsowyrda!

I knew that, but i still want to know if they read my mails. So if I turn off tracking I dont have information, but if I turn on I have all my selling contacts with my address book.

😞

Tito

Re: Tracking not selling emails and mixed contacts on crm

jennysowyrda — Fri, 05 May 2017 19:35:24 GMT

Hey @titoyoan,

You can still "track" the email and not "log" the email (they are 2 separate options when sending an email off in Gmail), which will enable you to see if the recipient opens or clicks the email without having them created as a contact in your portal.

Jenny

Re: Tracking not selling emails and mixed contacts on crm

titoyoan — Fri, 05 May 2017 19:37:53 GMT

Thank you! I will try what you say.