topic Re: Email signature in Gmail Sales Extension

Email signature

S2 — Mon, 31 Oct 2016 16:29:39 GMT

Hello,

We are trialling your free version.

When adding an email signature anything more than a couple of lines and one image it hangs and never updates.

Is this correct? do you have a limit?

Thanks

Re: Email signature

MayPascaud — Mon, 31 Oct 2016 19:44:53 GMT

Hi @S2, thanks for reaching out!

There should not be a limit on the amount of lines that you can add to your Email Signature. I actually tested this out in my own portal, and was able to add a signature with 20+ lines of text and an image; I then sent myself a test email from the CRM, and the signature appeared as expected.

I would recommend trying to clear your cache, restart your browser, and try adding the signature again. Make sure to test it out after saving the changes, by sending yourself an email from the CRM. If the issue persists, feel free to send me a private message with a screenshot of any error you're seeing, or indication that the signature is not saving/not appearing on sent emails!

Best,

May

Re: Email signature

S2 — Tue, 01 Nov 2016 08:42:01 GMT

Thank you May.

Looks like it is a limitation with Firefox.

We have achieved the signature with Chrome.

Re: Email signature

MayPascaud — Tue, 01 Nov 2016 13:56:24 GMT

Good to hear, and thanks for letting us know in case this issue pops up for anyone else!

Re: Email signature

ReganCarver — Tue, 22 Nov 2016 21:17:35 GMT

I've had a similar problem. It doesn't appear when I try to type an email to a contact. A support engineer asked me to reset it but it didn't fix the issue.

Re: Email signature

MayPascaud — Wed, 23 Nov 2016 14:55:33 GMT

@ReganCarver could you provide a screenshot of the email signature in your settings, and also what you're seeing when you write an email from the CRM? Some additional details would also be helpful, i.e. does the signature appear at all or does it just not render in the way that you'd expect it to. Thanks!

Re: Email signature

ReganCarver — Mon, 28 Nov 2016 15:50:00 GMT

May,

My email signature still doesn't work after the instructions you gave me and after you deleted my other hub. I wonder if one of your engineers can fix it on the back end? I am 100% certain it is not an issue with my web browser. As I just signed in with Firefox.

Regan

Re: Email signature

MayPascaud — Mon, 28 Nov 2016 15:52:30 GMT

Hi @ReganCarver, we can definitely take a look. As a final step, please send me another screenshot of the signature appearing in your profile settings, but not appearing when you write an email (post-having deleted the other HUBID), in your Firefox browser, and I'll pass it along. Thanks!

May

Re: Email signature

ReganCarver — Mon, 28 Nov 2016 16:08:50 GMT

Re: Email signature

MayPascaud — Mon, 28 Nov 2016 16:10:32 GMT

Thanks @ReganCarver, I saved the screenshot and deleted it because it contained personal information. I just need a screenshot of the Email section in a contact record, with no signature appearing. You can PM this to me!

Re: Email signature

MayPascaud — Tue, 06 Dec 2016 14:59:37 GMT

Hi @ReganCarver, I want to let you know that your issue should now be resolved: your owner email should now show up as intended, same as your signature. You might need to refresh the page / log out and in to see these changes reflected. Let me know if you run into any issues!

Re: Email signature

nbugara — Thu, 08 Jun 2017 19:03:53 GMT

Hey,

I was trying to set up a customized email signature and I'm having issues.

First, is it possible to change the font color of your signature?

Second, I try to add an image of my logo and it's added very large with no options to minimize it.

Please help,

Nick

Re: Email signature

MayPascaud — Thu, 15 Jun 2017 21:26:06 GMT

Hi @nbugara, your question is not actually related to the original topic at hand here - this discussion was regarding difficulties with generating the email signature itself.

However, it is possible to increase/descrease the size of an image in an email signature, by simply dragging the edge of the image. You can also change the color of the text in the HTML section, though you would need to know some basic HTML in order to do so. Here is a GIF illustrating this process:

To ease this process, I would recommend testing out our free email signature generator: https://www.hubspot.com/email-signature-generator

If you have any more questions, please create a new topic!

May

Re: Email signature

killig — Mon, 20 Nov 2017 20:15:50 GMT

We're trialing your free email signatures. I'm unable to save my signature to gmail, as it claims it is "too long". I know Hubspot is supposed to be compatible with Gmail, so I'm not sure why this is happening. Please advise.

Re: Email signature

ericahurt406 — Wed, 27 Dec 2017 00:51:41 GMT

I have also been having this issue for quite a few months. Each time I create a signature, Gmail says: Sorry, the signature for erica@bitterrootcreativemt.com is too long. Please try a shorter signature.

Not sure what to do!

Re: Email signature

alexivanoff12 — Wed, 07 Feb 2018 19:22:07 GMT

I am having the same issue even after clearing cache and restarting my browser. HubSpot's email signature generator keeps coming up as "too long" in Gmail... as seen here

https://gyazo.com/1151dea4360f4d2d260331d3e8bcadb7

https://gyazo.com/1bfc9eb3b2cb6c5e494966d4d49d35cb

Re: Email signature

TheCosmonaut — Tue, 27 Feb 2018 17:40:57 GMT

I was getting the same error from gmail. What I did was:

Copy the source code from the Hubspot Email Generator (click the orange "Get Source Code" button)
Pasted that code into a text editor
Removed all the line breaks from the signature
Saved the file with a .html extension
Opened that file in my browser (Chrome)
Selected all from that page and copied it
Went into gmail signature and pasted it
Clicked save

That ended up working for me - hope it helps someone else!

Re: Email signature

EllisDM — Mon, 14 May 2018 10:09:29 GMT

Hi all,

I'm using the free email signature template generator.

I'm facing difficulties to upload a picture. I used the url from Google Drive as mentioned but it doesn't work.

Does somebody know how to solve this problem?

Thanks!

Ellis

Re: Email signature

atb990 — Wed, 11 Jul 2018 14:27:36 GMT

make sure file is public outside of your domain, it defaults to your domain

Re: Email signature

gelflex-cc — Thu, 04 Apr 2019 18:53:46 GMT

@MayPascaud I can't wait to try this. Hoping it helps with formatting issues.