topic Re: TERM not importing in Tips, Tricks & Best Practices

TERM not importing

HMulckhuijse — Wed, 19 Jun 2024 09:51:21 GMT

Hi,

I've ran into an issue where I cannot import line item property 'TERM'. When I enter a value like 36 or 1 the import runs into an error.

I've also tried adding the billing frequency property "Monthly" alongside the TERM property, but it still does not work.

Any idea's?

Thank you,

Hylke

Re: TERM not importing

BérangèreL — Wed, 19 Jun 2024 17:32:56 GMT

Hi @HMulckhuijse,

Thank you for asking the Community!

I have seen that another Community Member had a similar behavior. Hi @OBetzalel, how did you succeed to import the monthly term, please, to help @HMulckhuijse?

I also wanted to invite a couple of subject matter experts to this conversation: Hi @Olivia_Bagnall, @karstenkoehler and @AdamLPW do you have suggestions to help @HMulckhuijse, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

If the behavior continues, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Thank you so much and have a brilliant day!

Best,
Bérangère

Re: TERM not importing

HMulckhuijse — Thu, 20 Jun 2024 06:47:41 GMT

Hi,

I've found the solution, I needed to add P'#months'M as input.

So for 36 months that would look like this: P36M.

Thank you!

Re: TERM not importing

BérangèreL — Wed, 26 Jun 2024 15:02:02 GMT

Hi @HMulckhuijse,

I am delighted to see that everything is working now for you!

Also, thank you very much for sharing the solution with the Community, this is very helpful for other Community Members who might be in the same situation as you.

Have a lovely day!

Best,
Bérangère