topic Re: Change your HubSpot user's email address when changing company's domain with no history lost in Tips, Tricks & Best Practices

Change your HubSpot user's email address when changing company's domain with no history lost

Alex-Zeinab — Wed, 26 Jun 2024 12:02:32 GMT

Hi everyone,

My company has recently rebranded, and we have a new domain. I’ve already updated the company name in HubSpot, but I need to change the email accounts to the new domain without losing any history.

How can I change HubSpot user email addresses to the new domain while preserving all history?

Thanks!

Re: Change your HubSpot user's email address when changing company's domain with no history lost

BQ_Oliver — Wed, 26 Jun 2024 12:09:43 GMT

Hi @Alex-Zeinab, you will need the users to update this themselves.

This can be done by navigating to Profile & Preferences (click on the icon in the top corner to access the dropdown), and then Your Preferences > General > Security > Edit email address.

A guide is HERE

🙂

Re: Change your HubSpot user's email address when changing company's domain with no history lost

Alex-Zeinab — Wed, 26 Jun 2024 12:12:45 GMT

Yes dear I've seen it , but the "edit email" button isn't visible for me , I'm admin role as well

Re: Change your HubSpot user's email address when changing company's domain with no history lost

karstenkoehler — Wed, 26 Jun 2024 12:30:44 GMT

Hi @Alex-Zeinab,

You can find instructions to change your email address here: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user

If you have SCIM enabled, you cannot change your user email address or add an email address in HubSpot, and must do it through your identity provider – this might be the reason you're not able to edit this directly.

Best regards

Re: Change your HubSpot user's email address when changing company's domain with no history lost

BQ_Oliver — Wed, 26 Jun 2024 13:08:39 GMT

This looks slightly different to my view and I'm not sure which page you've screenshotted.

Follow this link: https://app.hubspot.com/settings/xxxxxx/user-preferences/security

Replacing the x's with your portal ID.

Re: Change your HubSpot user's email address when changing company's domain with no history lost

Jnix284 — Thu, 27 Jun 2024 00:44:04 GMT

@Alex-Zeinab based on your screenshot, you won't be able to edit the email address from the link provided by @BQ_Oliver, instead, as @karstenkoehler pointed out previously, it looks like you're using SCIM via Google on your account and user email addresses have to be edited through your identity provider, or it would need to be turned off first.

Re: Change your HubSpot user's email address when changing company's domain with no history lost

Alex-Zeinab — Thu, 27 Jun 2024 10:16:37 GMT

thanks a lot guys, it worked @BQ_Oliver @Jnix284