topic Re: Automatically assign ticket owners in Tips, Tricks & Best Practices

Automatically assign ticket owners

DStaat — Thu, 09 May 2024 13:12:36 GMT

Here's the scenario:

A ticket gets automatically created from a conversation after a user replies.

The ask:

Is there a way to automatically assign a ticket owner to tickets created this way?

Re: Automatically assign ticket owners

karstenkoehler — Thu, 09 May 2024 13:15:50 GMT

Hi @DStaat,

Yes, in a Service Hub Professional or Enterprise subscription this can be done with workflows. Here's a workflow draft: https://knowledge.hubspot.com/workflows/create-workflows

Best regards!

Re: Automatically assign ticket owners

Lucila-Andimol — Fri, 10 May 2024 10:18:49 GMT

Hey @DStaat

if you are creating automatically tickets

you can assing in the same process the owner of the ticket

this way it will be assign.

If its created from a form in the inbox

you can assign the owner there

If you dont have this option

you can do it with a workflow.

hope this helps