topic Re: Can't select a board when creating a new post from within a board in Tips, Tricks & Best Practices

Can't select a board when creating a new post from within a board

kaious — Tue, 14 Feb 2023 03:52:07 GMT

I just tried to create a new post by first going to a particular board, then entering a question, then hitting the "can't find what you're looking for create a topic" button.

The new post window then comes up, breifly flashes the board selector at the top of the page, then changes to display the board I was on in the header (which seems to make sense).

However, when I try to submit my post, it then tells me I must select a board to continue, but the board selector is nowhere on the form.

Using Chrome 109.0.5414.119 (Official Build) (arm64) on Mac

Re: Can't select a board when creating a new post from within a board

kvlschaefer — Thu, 16 Feb 2023 14:44:26 GMT

Hi @kaious,

Thanks for reaching out to the Community!

Are you still experiencing this issue with the CRM & Sales board?

Could you please include a link to the page where you are experiencing this behavior, in addition to the category name if applicable? Are you able to reproduce this on other boards?

Thank you!

Best,

Kristen

Re: Can't select a board when creating a new post from within a board

kaious — Thu, 16 Feb 2023 20:07:20 GMT

Yeah, still seeing the same issue. Happens if you go to any board as described above, enter a question, then click create topic. Eg: this board - https://community.hubspot.com/t5/forums/postpage/board-id/certifications_help

Seems like there's probably supposed to be something that sets the board based on where I am, but that doesn't happen and the field isn't showing to manually set it.

Re: Can't select a board when creating a new post from within a board

kvlschaefer — Wed, 22 Feb 2023 19:03:27 GMT

Hi @kaious,

Thank you for the detailed description! I'm unable to reproduce this from my end, but I would be happy to dig into this further.

Would you be able to share a video recording (Loom, Vidyard, etc) of this behavior so I can take a look into it with the team?

Thank you!

Best,

Kristen

Re: Can't select a board when creating a new post from within a board

RRMG — Tue, 12 Mar 2024 10:14:08 GMT

I'm affected by the same problem, but i am in the service hub.

Re: Can't select a board when creating a new post from within a board

LWest0 — Thu, 28 Mar 2024 20:24:18 GMT

I am also affected by the same issue & tried Chrome and Safari Browsers. Also tried to send you a loom but it is also giving me errors...

Re: Can't select a board when creating a new post from within a board

JRutland92 — Thu, 06 Jun 2024 09:30:42 GMT

Hi Kristen,

The issue seems to arise on the Marketing & Content option. As you can see, there is no board option available.