topic Re: Limitations on Social Media in Tips, Tricks & Best Practices

Limitations on Social Media

ebarbeta — Fri, 30 Jun 2023 13:54:33 GMT

Hello,

I would like to know if there's a way to add PDF on LinkedIn posts through HubSpot? Also, Why I can only add up to 4 images on each post?

I see these limitations as blockers because I can't do much with them. I would appreciate HubSpot taking a deeper look into these limitations on the Social Media Feature.

Best,

Eliosn

Re: Limitations on Social Media

TomM2 — Fri, 30 Jun 2023 15:23:51 GMT

Hey @ebarbeta currently the social app only supports image formats or video formats

https://knowledge.hubspot.com/social/create-and-publish-social-posts#add-an-image-to-your-social-post

So there's no current way or workaround to add a PDF to a social post posted via HubSpot.

Re: Limitations on Social Media

ebarbeta — Fri, 30 Jun 2023 15:42:52 GMT

Do you now if it is possible to add more than 4 images? Currently, I can't add more than 4. Is that a way to change it? Thanks

Re: Limitations on Social Media

TomM2 — Fri, 30 Jun 2023 16:02:17 GMT

Just tested on my portal too, looks like 4 is the limit! Linkedin has a limit of only 9 images per social post, it looks like HubSpot has limited it to 4. My guess is this is either an arbitrary limit or an older API they're using to post to linkedin, but there's currently no way to change this limit in HubSpot.

Re: Limitations on Social Media

Jnix284 — Sat, 01 Jul 2023 12:14:57 GMT

@ebarbeta it's not possible to add PDFs because the Linkedin API doesn't allow carousel posts - this is a limitation of Microsoft/Linkedin, not HubSpot

The multi-image API requires a minimum of 2 and max of 9, it looks like HubSpot set it to 4 and it would require that they update the social settings to allow more.

There is an idea in the community to increase the max that you can upvote and add your comments to here which will be reviewed by the product team.

Re: Limitations on Social Media

SWhaley — Fri, 25 Aug 2023 16:20:19 GMT

I also want to know why I can only add four imagers on Facebook and LinkedIn. These are not limitations that exist on other platforms that I have used in the past (Later or Sprout). I also would like to be able to tag a person or page in the image vs only being able to tag in the copy. That function also exists in the above platforms but not HubSpot. Lastly, pulling in DM's from Instagram. I almost feel like the social component in Hubspot is so lacking that it does not fully make sense to utilize it.

Re: Limitations on Social Media

kvlschaefer — Thu, 31 Aug 2023 10:24:31 GMT

Hi @SWhaley,

Thank you for your product feedback.

I would encourage you to upvote the related idea that @Jnix284 included in her reply and add your feedback in the idea thread.

Our product team, who monitors the Ideas Forum, will be able to read your feedback and take it into account for potential product development in the future.

Thank you,

Kristen