Setting up an external email address to use for tracking within Hubspot

Julia_B — Fri, 28 Jul 2023 20:57:44 GMT

Hey Everyone,

Looking for some help here! I am trying to set up a team member's email address so that they can send/receive emails for my company within Hubspot.

I have a new domain and a new email address set up for them with external hosting with Namecheap. It looks like I can't get tracking / inside Hubspot send/receive capability on Namecheap servers and it's not possible to use other servers with Namecheap. Has anyone got any information on which platforms it would be compatible to host this external email address so that it can function within Hubspot for tracking? I don't want to use gmail as it's a domain name email address.

Thanks so much in advance!

Julia.

Re: Setting up an external email address to use for tracking within Hubspot

kvlschaefer — Fri, 28 Jul 2023 21:16:37 GMT

Hi @Julia_B,

Welcome to the Community!

You can track emails with the HubSpot Sales Extension for Gmail, Office365, or Outlook email clients.

I wanted to share this knowledge base article with further details on the technical requirements for each email client and directions on how to install the sales extension.

I hope this resource helps!

Best,

Kristen

topic Re: Setting up an external email address to use for tracking within Hubspot in Tips, Tricks & Best Practices

Setting up an external email address to use for tracking within Hubspot

Re: Setting up an external email address to use for tracking within Hubspot