Managing emails that go into HubSpot

KBlack2 — Tue, 20 Dec 2022 14:12:46 GMT

Hi,

I'm really new to Hubspot and still trying out the free CRM to see if I can figure it out.

I installed the gmail plug in, but every email is syncing including email that should not be viewed by other people in my company. How can I best control what emails get synced? I still want the contact in hubspot but not every email.

Re: Managing emails that go into HubSpot

karstenkoehler — Tue, 20 Dec 2022 14:16:38 GMT

Hi @KBlack2,

Are you referring to the Chrome extension? If so, this article has instructions on how you can configure logging and tracking: https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-chrome-extension-default-configuration-options#log-and-track-settings

You can also decide for each email whether you want to track it or not: https://knowledge.hubspot.com/email-tracking/track-and-log-emails-with-the-hubspot-sales-chrome-extension

Lastly, you can also exclude recipients from logging: https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list

Best regards!

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Managing emails that go into HubSpot

Re: Managing emails that go into HubSpot