topic Re: Cannot save notes in Tips, Tricks & Best Practices

Cannot save notes

FelixC — Tue, 13 May 2025 10:47:21 GMT

Mobile app android

Create a notes in the contact but fail to save. With error??

Re: Cannot save notes

karstenkoehler — Tue, 13 May 2025 10:50:57 GMT

Have you completed these basic troubleshooting steps? https://knowledge.hubspot.com/account-management/troubleshoot-hubspot-mobile-app

Can you confirm that you're able to log notes via the web app?

Which error exactly are you seeing, can you please share a screenshot?

Best regards

Re: Cannot save notes

Nhal — Tue, 24 Jun 2025 14:39:21 GMT

Ugh, I’ve run into that too! Super annoying when a note just won’t save, and the error gives you nothing useful. Quick check: Are you logging the note from the web app, mobile, or through an integration?

Easiest way to test if it's UI-related: open the contact in the HubSpot web app, click "Add Note," type something simple like “test,” and hit Save. If it fails again, grab the exact error (or screenshot), and check the browser console (right-click > Inspect > Console tab) for red flags. One time I found out it was a browser extension messing things up.

Re: Cannot save notes

FelixC — Tue, 24 Jun 2025 15:10:29 GMT

I had this issue only in mobile app, no issue on web app.

Then I uninstall the mobile app, and reinstall again, finally the notes can
be saved in mobile app now.