topic Re: How to track average days passed since last contacted? in Tips, Tricks & Best Practices

How to track average days passed since last contacted?

DanielArchila — Tue, 02 Jun 2020 15:47:46 GMT

I need to track an average of how many days agents take between each email response to clients. I can only find how to track time until first email response and the date of last contact, but not a number of days that have passed between emails in a ticket.

Re: How to track average days passed since last contacted?

Josh — Tue, 02 Jun 2020 20:06:42 GMT

Hi @DanielArchila,

You could try using the Days Between Calculator integration.

Josh

Re: How to track average days passed since last contacted?

DanielArchila — Thu, 04 Jun 2020 11:47:44 GMT

Thank you, we just tried it out yesterday and that solved it!