topic Change the email address of a registered user in XX account to the email address in YY account in Tips, Tricks & Best Practices

Change the email address of a registered user in XX account to the email address in YY account

mGéza_ — Sun, 18 May 2025 18:24:36 GMT

Hi,

There are 2 accounts for 2 companies : XX account and YY account.

In the XX account there's the registered user with the email address AAA@xx.com.

In the YY account there's the registered user with the email address BBB@yy.com.

In reality, the 2 users with the 2 different email addresses is the same Person.

We would like that the Person can use the 'account switcher'.

https://knowledge.hubspot.com/account-management/manage-multiple-hubspot-accounts

- the perequisit for that is : "Using the account switcher requires the same email address in both accounts."

(the quote is not from the referenced webpage)

However, "You cannot edit your email address to be the same as an existing HubSpot user. This includes users that do not have access to your HubSpot account, unless the user has been permanently deleted."

https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user

I had a very interesting conversation about this topic wit the HubBot. (deep sarcasam)

I've spent hours going in circles and spirals, trying out several things in whatever permutations, even the contradicting suggestions of the Bot.

Current -> Future

XX : AAA@xx.com -> will stay

YY : BBB@yy.com -> AAA@xx.com

...and then the account switcher works (maybe 🙂 ).

All ideas are very much welcome!

Have a nice day,

Géza

Re: Change the email address of a registered user in XX account to the email address in YY account

karstenkoehler — Sun, 18 May 2025 19:20:41 GMT

Hi @mGéza_,

What you're trying to do is unfortunately not possible, as far as I know. Either you invite one of the email addresses (yy) as a new user in one portal (xx) and delete the existing login (under email address xx), after transferring and reassigning all assets, or (my recommendation) the user needs to continue using two emails for logging in. As far as I know, there's no in between - you have summarised / linked the restrictions already.

I have this scenario, too, and use a multi account container add-on in Firefox for easy switching. It's essentially multiple containerised sessions in one browser, allowing you to be logged in with multiple email addresses.

Best regards

Re: Change the email address of a registered user in XX account to the email address in YY account

mGéza_ — Sun, 18 May 2025 19:52:05 GMT

Hi @karstenkoehler ,

Thanks for your answer!

I've read about a few work arounds 🙂 I've just wanted to avoid the PITA each brings.

It's amazing for me how much HS people are fetischising the email address as 'the unique identifier of a person' :-))) Even when marketing and sales experts have been pointing out for 10+ years many use-cases where that's a bottleneck 😞

Have a nice day,

Géza