[Not solved] How to automate birthday emails based on a past Date of Birth property in HubSpot?

RandyPat — Tue, 29 Apr 2025 11:37:45 GMT

Hi everyone,

The proposed answer was marked as "solution" quite quickly, before I had the chance to properly validate if it was working under real conditions.
https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/How-to-automate-birthday-emails-based-on-a-past-Date-of-Birth/m-p/1141151/highlight/true#M12496

After carefully following all the recommended steps, I can confirm that the suggested method does not work: the workflow does not trigger automatically on the birthday date, even with the correct setup.

If anyone has a concrete, working example or a proven method using only HubSpot native tools in 2025, I would really appreciate it!

Thanks a lot

Re: [Not solved] How to automate birthday emails based on a past Date of Birth property in HubSpot?

karstenkoehler — Tue, 29 Apr 2025 11:41:21 GMT

Hi @RandyPat,

The proposed solution should work - I'm sorry it isn't on your end. At this point, it would be best to reach out to HubSpot support directly in-app, via chat or email, so they can check what exactly is going on.

Documentation on expected behavior: https://knowledge.hubspot.com/workflows/use-based-on-a-schedule-workflow-enrollment-triggers

Best regards

topic Re: [Not solved] How to automate birthday emails based on a past Date of Birth property in HubSpot? in Tips, Tricks & Best Practices

[Not solved] How to automate birthday emails based on a past Date of Birth property in HubSpot?

Re: [Not solved] How to automate birthday emails based on a past Date of Birth property in HubSpot?