topic Re: How Do You Learn About What's New? in Tips, Tricks & Best Practices

How Do You Learn About What's New?

evmwang — Mon, 13 Jan 2025 17:57:23 GMT

Hi HubSpot Community! 👋

I'm Evelyn from the Product Marketing team at HubSpot, and I'm working on a project to better understand how our customers discover and learn about new features. Your insights will help us improve how we communicate updates and ensure you're getting the most value from HubSpot.

We know there are many ways to stay informed about HubSpot's latest features and updates, and we're curious about what works best for you. Some common channels include:

Releases & Updates blog
HubSpot webinars
Community discussions
In-app notifications
Your HubSpot account manager
hubspot.com/new

But we want to dig deeper. What makes certain channels more valuable to you than others? Have you experienced any challenges in staying up-to-date with our releases? Are there specific types of updates you find particularly important to know about right away?

Your feedback will directly influence how we approach feature announcements and educational content moving forward. No detail is too small – we're interested in hearing about both positive experiences and areas where we could improve.

Looking forward to learning from your experiences and using your insights to enhance how we communicate about new features!

Re: How Do You Learn About What's New?

CSaute — Mon, 20 Jan 2025 07:59:06 GMT

Hi there !
I guess LinkedIn / Products update on my HubSpot portal / Slack Sproketeer / Slack HubSpot Developers are my go-to channels to find about news, updates and Beta features !
Hope this helps 🙂

Re: How Do You Learn About What's New?

RSmith01 — Mon, 20 Jan 2025 09:51:25 GMT

Our team have a knowledge sharing session forthnightly where we get to hear about the latest updates which is really useful to the team. I still use the updates in the portal as well as the community. It would be really useful to have a roadmap/timeline on releases on new features/updates which aren't shared on the Product Updates which we can easily find.

Re: How Do You Learn About What's New?

DianaGomez — Wed, 22 Jan 2025 13:38:58 GMT

Hey @Lucila-Andimol, @Gilempert, @JuanGomez0818, @LautaroDelPlato, @isaig, @MZarazuaMendo, @GerardoMuro, @Ruben_Poster, @KCornejo, @PilarHernandezA, @PMillán, @tloorea, @Congeo, @disseny 👋

We’d love your input on how you stay updated with HubSpot’s new features! What channels do you find most helpful—blog, webinars, in-app notifications, or something else?

Your feedback will help us improve how we share updates.

Join the conversation! 🙂

Re: How Do You Learn About What's New?

GerardoMuro — Thu, 23 Jan 2025 13:03:06 GMT

Hello, well i keep up with the news and updates, i follow many content creators on LinkedIn, every day i check the product updates, and i spend a lot of time in the community, also in case i miss it, i subscribe to the weekly mailing of top updates that are being most popular.

Re: How Do You Learn About What's New?

evmwang — Thu, 23 Jan 2025 14:32:24 GMT

Awesome, thank you for sharing your go-to channels!

Re: How Do You Learn About What's New?

evmwang — Thu, 23 Jan 2025 14:33:51 GMT

We love a good knowledge sharing session. Glad to hear you're still checking out the portal and community as well - all great places to learn about what's new. I hear you on the roadmap/timeline on releases - we're working on a solution for this!

Re: How Do You Learn About What's New?

evmwang — Thu, 23 Jan 2025 14:34:54 GMT

Hey! Thanks for letting me know how you stay up to date. Wow, lots of channels and time spent here - what's your favorite channel to learn from out of all of these?

Re: How Do You Learn About What's New?

GerardoMuro — Thu, 23 Jan 2025 14:49:07 GMT

Thanks for asking! 😄 Tough to pick one, but I’d say LinkedIn. HubSpot’s product updates are helpful, but I love seeing experts break down trends and share real-world tips there. It’s like a 24/7 masterclass!

Re: How Do You Learn About What's New?

BérangèreL — Fri, 24 Jan 2025 12:22:19 GMT

Hi @evmwang, thank you for giving our Community Members the opportunity to influence how future new features are going to be released, that's exciting!

Also, it's such a privilege to be able to share feedback directly with our Product Marketing Team! Thanks, that's amazing!

Hi @SkeeStylus, @AKemmis, @DEmmanuel, @karstenkoehler, @AMontesinos4, @RoystonJ, @ABlanton7, @JMCabon, @MMeng, @WillB101, @SJaeger, @Bruno_Teixeira, @Edouardbrunetot, @EmmanuelleSera, @GDiMaiolo, @LoicMiret, @danmoyle, @TomM2, @HubDoPete we'd love to hear from you! ❤️

1. How do you find out about new features?
2. What makes certain channels more valuable to you than others?
3. Have you experienced any challenges in staying up-to-date with our releases?
4. Are there specific types of updates you find particularly important to know about right away?

Thank you so much in advance for your valued contribution!

Have a lovely weekend!

Best,
Bérangère

Re: How Do You Learn About What's New?

RoystonJ — Fri, 24 Jan 2025 12:25:40 GMT

Hey @BérangèreL

I find out about updates mainly from LinkedIn and the HubSpot Newsletter that comes round, and also colleagues seeing and sending me updates that they want in our portal from various sources. The only challenge I have is trying to stay on top of them all!

Re: How Do You Learn About What's New?

danmoyle — Fri, 24 Jan 2025 20:14:29 GMT

Hi @evmwang - and thanks for the tag @BérangèreL!

What a big question. I love seeing how others keep up, because it's a LOT. As fst as HubSpot changes, it can be quite difficult to keep up and not feel left behind.

For me, it starts with using the tool everyday and trying to find what's new and what's moved. Then I follow D'Ana & Kyle with the HubSpot Admin HUG on LinkedIn. Plus my LI feed is FULL of HubSpot folks sharing what they just discovered, so I try to keep up there.

I also get emails from my various HubSpot channels - Partner, HCT, Community. That helps. And at Impulse Creative we try to inform each other in our Slack channel #hubspot_updates.

More specifically:

1. How do you find out about new features? [All above, plus Product Updates and Betas I'm opted into.]
2. What makes certain channels more valuable to you than others? [Ease of understanding. I love Kyle's updates on LinkedIn. Plus some folks who share GIFs of the update vs. a 10-minute tutorial.]
3. Have you experienced any challenges in staying up-to-date with our releases? [It's all challenging. Stuff seems to change so fast, and with more Hubs (read: silos) it can be daunting.]
4. Are there specific types of updates you find particularly important to know about right away? [The one that's most relevant in the moment, honestly. Work life moves so fast, it's hard to know what I need to know before I need to know it. Carving out "Update learning time" just like I carve out time for Community help and Academy time is probably wise.]

Re: How Do You Learn About What's New?

kennedyp — Fri, 24 Jan 2025 22:27:23 GMT

This is a cool chance to work directly with the HubSpot team and share thoughts on how we can all stay updated about new features! 🙌

Hey @franksteiner79, @Crystal_Hopper, @GrantCarlile, @LaurenRyan, @MadisonMoniz, @SanjayKumar, @evaldas, @GRajput --

What works for you? What doesn’t? What types of updates do you need to know right away? Your feedback here could shape how HubSpot shares updates in the future.

Re: How Do You Learn About What's New?

SkeeStylus — Mon, 27 Jan 2025 00:54:04 GMT

Great question. @BérangèreL thanks for tagging me.

It was a challenge for a while. Late 2023 I dedicated myself to checking Product Updates at least on a weekly basis so it was managable. I try and think along with the Product Teams to see why and how they're prioritizing some features and not others.

To help my clients, HubSpotters, and users, I publish a micro newsletter every Wednesday called HubSpot Snacks where, in a 30 second glance, readers can quickly learn:

What's Live
What's In Beta
What our Team is Feeling

Of course we can't feature everything, there's too much but we highlight the updates most relevant to the most users. Would love it if you all subscribe and tell me what you think.

Re: How Do You Learn About What's New?

SanjayKumar — Mon, 27 Jan 2025 13:08:27 GMT

Hi Everyone! 👋

At MarkeStac, we keep an eye on new updates directly through the HubSpot application. We also make sure our team is informed about any major or unique updates that could impact our work process or our clients’ workflows. It helps us stay ahead and adapt quickly to changes.

In terms of channels, in-app notifications and community discussions are the most valuable for us. We also appreciate updates through the Releases & Updates blog and HubSpot webinars when we need a deeper dive.

Hope that helps! Looking forward to seeing how these insights shape future updates.

Best Wishes,
MarkeStac Team

Re: How Do You Learn About What's New?

evaldas — Mon, 27 Jan 2025 17:37:11 GMT

Thanks for the mention @kennedyp 🗣️

My favorite sources are the Developer Changelog, community posts from the DevRel team, and Linkedin. The fact that you can interact with these is a nice touch.

For me, the "hubspot.com/new" feels a bit too generic / not granular enough and in some aspects somwhat out-of-date compared to other channels.

Re: How Do You Learn About What's New?

kwilhelme — Wed, 29 Jan 2025 18:57:36 GMT

There are so many channels to keep up with for HubSpot updates that it's nearly impossible. I rely heavily on our PDM to distill it down into meaningful applications for us and our clients. I also follow Kyle Jepson on LinkedIn and his HUG. I do find the list of Betas helpful and the "impact" scores attached to each update.

Re: How Do You Learn About What's New?

FILLANESTASHAM — Thu, 30 Jan 2025 02:27:24 GMT

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