topic Re: Contacts Disappeard and Admin Can't Upload New Contacts in Account & Settings

Contacts Disappeard and Admin Can't Upload New Contacts

ncatech — Sun, 23 Jul 2017 22:09:10 GMT

Today I've been setting up our new Hubspot CRM and imported 700+ contacts and assigned their status. Everything was working well and then I invited another user. Suddenly the CRM is telling me that I don't have any contacts and that I can't upload new contacts because I don't have permission. My profile shows me as Marketing Admin, Sales Admin and Account Admin.

The Sales dashboard shows 797 Contacts Created, but again, when I click on Contacts it says "no contacts match the current filters", even though there are no filters and view is set to "all contacts".

In addition, I think the account used to show me as a user. After I added the second user, I no longer show as a user, even though I'm logged in as admin.

Thanks in advance!

Re: Contacts Disappeard and Admin Can't Upload New Contacts

mwhite051 — Mon, 24 Jul 2017 18:16:29 GMT

Hi @ncatech, a few questions here?

can you upload a screenshot of your view when clicking on "all contacts"? I'm curious what it shows if the dashboard is counting the contacts.

If you try searcing for an example contact name or email address, are you able to access their contact record?

Also has the other user you invited been able to access the account? What do they see if they can log in?

Re: Contacts Disappeard and Admin Can't Upload New Contacts

ncatech — Mon, 24 Jul 2017 21:34:21 GMT

Hi @mwhite051,

A search for contacts by name or email produces 0 matches. Here's what I see for contacts:

Here's what I see on my dashboard:

It seems like all the contacts got deleted.

I haven't been able to confirm with the other user if they can see the contacts.

You can see here that I have admin privileges, but the UPLOAD button is grey out, saying I don't have permission to upload contacts:

Re: Contacts Disappeard and Admin Can't Upload New Contacts

ncatech — Tue, 25 Jul 2017 13:37:46 GMT

I was able to figure it out. I went to SETTINGS >> TEAM and it turns out my permissions had changed. I set them all to back to "everything" and now my contacts are back. I don't know why my permissions changed when I added the other user, but it seems like they did. Thanks again.