topic Re: Attempting to change emal but immediate expiration of link in Account & Settings

Attempting to change emal but immediate expiration of link

CHenderson59 — Tue, 10 Feb 2026 16:35:48 GMT

Hello, I am attempting to change my email associated with my account but when I click the "validation" link in the new email it states "Your authentication has expired". I have tried incognito tab, I have tried mobile device and on my computer.

Re: Attempting to change emal but immediate expiration of link

STierney — Tue, 10 Feb 2026 16:45:00 GMT

Hey @CHenderson59 - thanks for posting in the Community!

I'd first like to clarify that you're referencing the process of changing your HubSpot user's email address. Is that correct?

Additionally, I've seen some other references to this specific error, and notes of needing to disable all browser extensions, as well. Can you please try this and confirm whether or not it assists with the process?

Shane, Senior Community Moderator

Re: Attempting to change emal but immediate expiration of link

CHenderson59 — Thu, 12 Feb 2026 14:06:35 GMT

Hi Shane, thank you for getting back to me on this.

Yes, I’m referring to changing the email address associated with my HubSpot user. I appreciate you confirming that piece. I’ve tried making the update using the standard web version of Chrome and Microsoft Edge, as well as incognito mode in both browsers. I also attempted it through the mobile versions of Chrome and Safari. Unfortunately, I’ve had no success with any of those options.

Thank you!

Re: Attempting to change emal but immediate expiration of link

CHenderson59 — Thu, 12 Feb 2026 14:28:18 GMT

Hi Shane, I can also confirm that I did disable all extensions in Chrome and attempted the validation and it still showed "expired" immediately. Thank you again!

Re: Attempting to change emal but immediate expiration of link

STierney — Thu, 12 Feb 2026 19:23:51 GMT

Hey @CHenderson59 - thanks for following up here!

Just to ensure we're taking all steps necessary, can you please confirm you have also met all of the requirements in the "Before you get started" section of our kb?

-You must be logged in to your HubSpot account to change your email address.
-You'll need your current HubSpot password to complete the change.
-If you only log in with Google, you need to reset your password before changing your email address.
-You can use the same email address for multiple HubSpot accounts.
-You can't change your email address to one that's already in use by another HubSpot user, even if that user doesn't have access to your account or is deactivated. The existing user must be permanently deleted first.
-If you have SCIM turned on, you can't change your user email address or add an email address in HubSpot, and must do it through your identity provider.
-If SSO is turned on for your account, a Super Admin must temporarily exclude you from SSO requirement so you can update your email.
-Only you can change your own login email from your user settings. Super Admins and HubSpot Support can't directly change a user's login email.

Shane, Senior Community Moderator

Re: Attempting to change emal but immediate expiration of link

chris-tst777 — Tue, 14 Apr 2026 03:39:25 GMT

We are having the same issue. The Hubspot email I use to log in with, I am trying to change it. It sends an email to the new email to confirm, shows pending confirmation. Instantly i go to the new email and go to "Confirm your email address" and it goes to a hubspot page that says "Your authentication has expired. Please log in again to continue". I am using two laptops for this also, not the same, so no cookie issue. Still tried clearing cache/cookies anyways. No dice.

Re: Attempting to change emal but immediate expiration of link

SamTassey — Tue, 14 Apr 2026 21:28:57 GMT

Hi @chris-tst777,

It sounds like you and the thread's OP are running into similar behavior with the confirmation link expiring, even across different browsers and devices.

Since the standard troubleshooting steps (incognito, clearing cache, disabling extensions, different browsers/devices) have already been tried without success, this may be worth raising directly with HubSpot Support so they can look into what's happening on the backend.

If either of you are using SSO or SCIM provisioning on your account, that could also be a factor, this could worth double-checking with your admin. However, in the meantime, I believe your best resource here will be reaching out to Support directly by following these steps here:

Get help with HubSpot

I hope this helps point you in the right direction!

Sam, Community Manager