topic Re: When I add a contact to an existing company. The company name does not populate in Account & Settings

When I add a contact to an existing company. The company name does not populate

JRGies — Tue, 30 Jan 2024 23:57:20 GMT

When I add a contact to an existing company. The company name does not populate. Example I am looking ata contact just added and the company name in the "contact" record is blank.

Re: When I add a contact to an existing company. The company name does not populate

DSharma02 — Wed, 31 Jan 2024 05:17:49 GMT

Hi @JRGies ,

Please verify that you are correctly associating the contact with the existing company. When adding a contact, make sure to select the existing company from the dropdown menu or search for it using the company name. Sometimes, issues with data display can be resolved by refreshing the page or clearing your browser cache. Try refreshing the page or logging out and logging back in to see if the company name appears.

Hope this helsp!
Thanks.

Re: When I add a contact to an existing company. The company name does not populate

karstenkoehler — Wed, 31 Jan 2024 05:43:16 GMT

Hi @JRGies,

There is an important distinction here: There is a field on the contact record called "Company name" and then there is the name field of the associated company record. These two are not automatically updated.

In other words, when you are adding a new contact to a company record, you are establishing the link between contact and company. In the right sidebar, you'll see that association. Unless you're also explicitly filling out the "Company name" contact field during its creation or after, that field will stay empty.

If you want to see that field during creation, you can add it here: https://knowledge.hubspot.com/object-settings/set-up-fields-seen-when-manually-creating-records

In Professional subscriptions, workflows can be used to copy the name from the associated company record in to the contact field. In the free CRM you'll unfortunately have to do this manually.

Should you in fact be referring to the association that is not shown, I'd recommend simply refreshing the tab. This will solve the issue.

Best regards!