topic Re: Alerts: Unassigned email conversation in Account & Settings

Alerts: Unassigned email conversation

SDavis6 — Fri, 14 Jan 2022 20:27:26 GMT

Our sales team is receiving these notifications and not sure why. I see that others have received this in the past but can't tell how it was resolved. Any ideas on how to fix or what this issue means?

Re: Alerts: Unassigned email conversation

karstenkoehler — Fri, 14 Jan 2022 20:42:15 GMT

Hi @SDavis6,

These sound like notifications for incoming emails sent to a connected email inbox.

Individual users can disable these notifications by clicking on the bell icon...

... and then the settings cog on the right:

Type "unassigned" into the search field and unselect the two checkboxes:

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

Let me know if you have any follow-up questions!

Re: Alerts: Unassigned email conversation

MSeitz15 — Tue, 20 Sep 2022 15:35:49 GMT

I am having the same issue. I followed the instructions above and turned off the notifications but am still getting them.

Re: Alerts: Unassigned email conversation

RDixon72 — Wed, 14 Jun 2023 14:33:37 GMT

This option is gone from admin user defaults.

Re: Alerts: Unassigned email conversation

kvlschaefer — Wed, 14 Jun 2023 19:37:18 GMT

Hi @RDixon72,

Thanks for reaching out to the Community!

If you are a Super Admin and have a Professional or Enterprise level subscription you should be able to create a Notification Profile for users in your account. The new unassigned email and chat conversations are available as options under the Notifications Profile.

Here's a screenshot from my account:

I hope this helps!

Best,

Kristen

Re: Alerts: Unassigned email conversation

RDixon72 — Wed, 14 Jun 2023 19:39:57 GMT

Perfect, that's exactly what I did. I appreciate you and your time.

Re: Alerts: Unassigned email conversation

RDixon72 — Wed, 14 Jun 2023 19:40:00 GMT

Thank you, that's exaclty what I did. 🙂

Re: Alerts: Unassigned email conversation

SB23 — Wed, 20 Dec 2023 16:58:24 GMT

Same issue but on starter plan; Please help!

Re: Alerts: Unassigned email conversation

TMancuso — Mon, 08 Sep 2025 18:52:25 GMT

This is not a path that is available in my Hubspot. When I go to settings>account defaults>user defaults the notifications is not an option. Please advise as EVERYONE in the company can read eachothers emails. I don't know how or why this happened, literally overnight with no one changing anything. 😞

Re: Alerts: Unassigned email conversation

Victor_Becerra — Mon, 08 Sep 2025 18:57:07 GMT

Hi @TMancuso
Thanks for your comment! To ensure your question or topic gets the best visibility and a wider range of responses from the community, it's usually best to start a new thread rather than adding to an older one.
A fresh post will help your query stand out to everyone who browses the forum, increasing the chances of someone with relevant insights or solutions seeing and responding to it quickly. Feel free to tag me in the post and I'm happy to get you started.
Best, Victor