topic Facebook Messenger Integration is not working in Account & Settings

Facebook Messenger Integration is not working

catarinacorreia — Thu, 11 Jul 2019 15:26:33 GMT

When i try to integrate the FB messenger hubspot say that page is already connected like this:

But the conversations are not appearing anywhere, and i can't see the page on inbox.

What am i doing in wrong way?

Re: Facebook Messenger Integration is not working

sharonlicari — Fri, 12 Jul 2019 10:02:07 GMT

Could you please send me a screenshot from the Inbox settings in your Conversations? In order to get there you will need to navigate to Conversations >>> Settings >>> Inbox >> Messenger.

In this part of the tool your Facebook page should be turned on in the Status.

Thank you

Sharon

Re: Facebook Messenger Integration is not working

catarinacorreia — Fri, 12 Jul 2019 10:12:34 GMT

My screeshoot:

Re: Facebook Messenger Integration is not working

sharonlicari — Fri, 12 Jul 2019 15:10:07 GMT

Hey @catarinacorreia

Thank you for the information provided. Could you please send me a HAR file from the part of the tool you are trying to connect your Facebook Messenger?

Best

Sharon

Re: Facebook Messenger Integration is not working

catarinacorreia — Fri, 12 Jul 2019 15:21:56 GMT

already sent you!

Re: Facebook Messenger Integration is not working

sharonlicari — Mon, 15 Jul 2019 08:45:34 GMT

Hey @catarinacorreia

Could you please advise where did you send the HAR file?

Thank you

Sharon

Re: Facebook Messenger Integration is not working

catarinacorreia — Mon, 15 Jul 2019 09:16:00 GMT

i answered the email. but ok i'm realising that you hadn't access let me share by this links:

https://drive.google.com/file/d/1_LlGAo6faB9ylZKJNFG8VLLxkSsorJ9z/view?usp=sharing

Thanks

Re: Facebook Messenger Integration is not working

sharonlicari — Mon, 15 Jul 2019 13:21:48 GMT

Hey @catarinacorreia

Thank you for the details.

I was checking on my internal systems and I was able to see your Facebook page with name Sparkl is connected to another portal with HubID: 5768107. It would be necessary to delete the Facebook page from that portal and then connected to the portal you want to connect to.

Please keep in mind it would necessary to activate the page before you delete the page.

Please let me know if this works.

Thank you
Sharon

Re: Facebook Messenger Integration is not working

catarinacorreia — Mon, 15 Jul 2019 14:07:54 GMT

AAH That was the reason!!

Ok now on the right page.

Thank you for your patience to helping us on this.

BTW, how long this connection need to start seeing the messenger masseges on Hubspot?

Re: Facebook Messenger Integration is not working

Jayandran — Thu, 26 Dec 2019 00:09:05 GMT

Hi Sharon,

I am having the same issue where I cant integrate with my facebook messenger. I wonder which account it connected to? I have deleted my previous account from hubspot but the issue still exist. Is there any posibilities to reset those integrated id so that I can start fresh with the messenger integration again?Issue with Messenger Integration

Re: Facebook Messenger Integration is not working

CEOgurumuscle — Fri, 03 Jan 2020 07:06:48 GMT

Agree with that. Had the same issue today. It is useless, to be honest. Any advice about how to fix it? Or Hubspot works on it?

Re: Facebook Messenger Integration is not working

sharonlicari — Tue, 07 Jan 2020 14:47:18 GMT

Hey @Jayandran and @CEOgurumuscle

Could you please provide your HubID and the name if your facebook page you are trying to connect?

Thank you

Sharon

Re: Facebook Messenger Integration is not working

andysgreal — Mon, 24 Feb 2020 08:58:50 GMT

Hello. I have the same problem. I want to remove my Facebook Fanpage from a Hubspot user and create my chatflow with that Fanpage in a new user but cannot. The new Hub ID that I want to connect is

3943433. Anyway that I can fix this myself?

I have removed the chatlflow from my old Hubspot user and also removed the business extension in Facebook setting but it did not work.

Re: Facebook Messenger Integration is not working

andysgreal — Mon, 24 Feb 2020 09:23:38 GMT

Solved. I have to remove the Fanpage in 'Channel' Setting also.

Re: Facebook Messenger Integration is not working

CEOgurumuscle — Fri, 28 Feb 2020 08:20:32 GMT

Hubspot ID

6937773

FB page Guru Muscle

Basically I can't answer any chat coming via FB page in Hubspot thanks

Now I tried to chat via Facebook page hitting messenger button and guess what.

Bot asked me (from chatflow):

"Before we get started, what's your name?"

My answer:

"David"

And the bot kept asking "Before we get started, what's your name?". This is not normal. So many bugs and issues with it. Please fix it as soon as you can. Thanks

Re: Facebook Messenger Integration is not working

vortexcorretora — Tue, 17 Mar 2020 19:39:01 GMT

Estou com esse mesmo problema. Nao consigo configurar a pagina Vortex. Ja exclui no Facebook, mas nao solucionou. Pode me ajudar?

Re: Facebook Messenger Integration is not working

Oshani — Tue, 28 Jul 2020 10:00:43 GMT

Hi There,

I am facing the same issue. I want Allwayswithyou intergrated so that our messenger is in sync with hubspot and slack however now it is not woeking and am not sure where it went wrong.

Re: Facebook Messenger Integration is not working

PamCotton — Tue, 28 Jul 2020 15:54:02 GMT

Hello @Oshani,

Did you previously had the Facebook account connected to another HubSpot Account? If so, currently only one Facebook account can be connected to a HubSpot account.

My recommendation is if you still have access to the older account, please log in and disconnect the Facebook.

If you are unable to login to the account, could you please send me a private message with the page ID following these Facebook instructions?

Thank you,

Pam

Re: Facebook Messenger Integration is not working

johnfclas — Tue, 29 Sep 2020 05:22:34 GMT

Can you help me please, my facebook page is disabled and unable to connect to hubspot. i think it is still connected to my deleted hub id. how do i delete it and reconnect? thank you.

Re: Facebook Messenger Integration is not working

sharonlicari — Tue, 29 Sep 2020 14:07:48 GMT

Hi @johnfclas

Could you please provide your HubID and the name if your facebook page you are trying to connect?

Thanks

Sharon