topic Re: email not working, connection problem in CRM

[ERROR RESOLVED] 'Connect with your email' error

leleriva — Thu, 30 Mar 2017 10:19:58 GMT

when i go to the email tab to write an email this message appear: Connect with your email

Sorry. Your email account is no longer connected to HubSpot CRM. Please reconnect now so that your email thread can be recorded.

i try to connect gmail but still dont work.

can you please help?

many thanks

Emanuele

Re: email not working, connection problem

BrettLanguirand — Wed, 25 Jan 2017 19:06:39 GMT

Hello @leleriva,

Thank you for your question.

Can you please go to Settings in the top middle navigation, click Gmail and Outlook in the left column, and verify that your inbox is connected? It should look like this:

If the "Connected Inbox" box doesn't indicate that your inbox is connected, you'll want to connect it. It might be worth it to clear your browsers cookies and cache if you conitnue to experience difficulty.

Please let me know if this doesn't change anything. Any screenshots or additional details will be helpful as well.

Thanks,

Brett

Re: email not working, connection problem

leleriva — Wed, 25 Jan 2017 19:37:18 GMT

Hello Brett,

thanks for the answer,

1) i eliminate browsers cookies and cache but still it doesent work.

2) the inbox is connected like your picture

3) when i click on email it says that the account in not connected 😞

any other suggestion?

thanks

Emanuele

Re: email not working, connection problem

Sasha — Wed, 25 Jan 2017 19:44:02 GMT

I'm also having the same problem. The settings tell me I'm connected but when I go to type and email I get the same error message.

Please advise on how to rectify?

Re: email not working, connection problem

DenK — Wed, 25 Jan 2017 19:44:14 GMT

I have the same situation.

Re: email not working, connection problem

leleriva — Wed, 25 Jan 2017 19:49:11 GMT

email issue

This is what i see, happened today

Re: email not working, connection problem

007 — Wed, 25 Jan 2017 19:52:15 GMT

I am having the same issue.

Re: email not working, connection problem

Sasha — Wed, 25 Jan 2017 19:54:26 GMT

I've even tried to disconnect it completely so I can try again. It won't delete!!!

Re: email not working, connection problem

leleriva — Wed, 25 Jan 2017 19:57:36 GMT

i did the same too , anithing lef to do?

Re: email not working, connection problem

antoniomadams — Wed, 25 Jan 2017 19:59:06 GMT

I am also having this problem. Email shows that it is connected and hubspot is an authorized app in Office 365.

Re: email not working, connection problem

leleriva — Wed, 25 Jan 2017 19:59:51 GMT

are u having the problem today or even yesterday?

if is today might be a software bug to fix or an update

Re: email not working, connection problem

leleriva — Wed, 25 Jan 2017 20:03:53 GMT

email issue

Re: email not working, connection problem

BrettLanguirand — Wed, 25 Jan 2017 20:12:43 GMT

UPDATE (3:12PM EST 1/25/17): An internal ticket has been filed with the Hubspot Development team to investigate what might be causing some users to not be able to send emails to contacts from the contact record in the CRM. As soon as an update is available, it will be posted here.

Thank you for your patience while we work on getting this resolved.

Re: email not working, connection problem

leleriva — Wed, 25 Jan 2017 20:24:08 GMT

Thanks you @BrettLanguirand , have a nice evening E.R

Re: email not working, connection problem

leleriva — Wed, 25 Jan 2017 21:06:42 GMT

dont know yours but mine now is working, back to normal. that was a super fast fixing

have a nice evening to all.

ciao Emanuele

Re: email not working, connection problem

BrettLanguirand — Wed, 25 Jan 2017 21:15:47 GMT

UPDATE (4:11PM EST 1/25/17): The problem that was causing some users to be prompted to connect their inbox when it was already connected has been resolved.

If you continue to experience difficulty, please let us know.

Re: email not working, connection problem

Sasha — Wed, 25 Jan 2017 21:17:02 GMT

Thanks...mine is working now 🙂