https://community.hubspot.com/t5/CRM/Delete-email-address-from-contact-record/m-p/254451#M112484 <P>I hope I can make this clear...</P><P>&nbsp;</P><P>I am trying to add a new contact. When I try to use their email, it says it is associated with another contact already. I've gone to the other contact and deleted the email addresses, still didn't work. Then I deleted the entire contact and it is still showing up when I try to create the new one. The deleted contact does not show up in my contacts anymore.</P><P>&nbsp;</P><P>Anyone have any idea how to wipe the email records so the address can be used for a new contact?</P> Thu, 21 Feb 2019 00:16:51 GMT scalesi 2019-02-21T00:16:51Z https://community.hubspot.com/t5/CRM/Delete-email-address-from-contact-record/m-p/254451#M112484 <P>I hope I can make this clear...</P><P>&nbsp;</P><P>I am trying to add a new contact. When I try to use their email, it says it is associated with another contact already. I've gone to the other contact and deleted the email addresses, still didn't work. Then I deleted the entire contact and it is still showing up when I try to create the new one. The deleted contact does not show up in my contacts anymore.</P><P>&nbsp;</P><P>Anyone have any idea how to wipe the email records so the address can be used for a new contact?</P> Thu, 21 Feb 2019 00:16:51 GMT https://community.hubspot.com/t5/CRM/Delete-email-address-from-contact-record/m-p/254451#M112484 scalesi 2019-02-21T00:16:51Z https://community.hubspot.com/t5/CRM/Delete-email-address-from-contact-record/m-p/254488#M112493 <P>Just remember to perform a "permanent delete" on the contact record.&nbsp;HubSpot will not auto-refresh, so you'll need to refresh your screen after you perform the delete. Once done, the old email address will be avalable for use in the portal as either a new contact or on an existing record.</P> Thu, 21 Feb 2019 06:36:36 GMT https://community.hubspot.com/t5/CRM/Delete-email-address-from-contact-record/m-p/254488#M112493 MFrankJohnson 2019-02-21T06:36:36Z