https://community.hubspot.com/t5/128172-RevOps-Discussions/Customer-Journey-Mapping-Framework-your-key-takeaways/m-p/376030#M441 <P>On Wednesday, we chatted about how to map a portion of your customer journey (or the whole thing) with a clear goal in mind.&nbsp;</P> <P>&nbsp;</P> <P class="lia-align-center">[<A href="https://hubspot.zoom.us/rec/share/MVNwoQG-bHvDcbqb8JqXEXTHZ0yeQJ5pDwXXyTDtUDDTg1r3iGS7UX1LsW2THg8A.TDN7qdpff-R-SACb" target="_blank" rel="noopener">Recording Here</A> - Password:&nbsp;<SPAN>54$a@7ze</SPAN>]</P> <P>&nbsp;</P> <P>What do you think about this framework? If you've mapped your journey before:</P> <UL> <LI>What exactly did you map? (e.g. "the journey from lead to customer through my website" or "my customer's experience with our customer service team")</LI> <LI>Does this framework resonate? What would you change?</LI> </UL> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2020-10-02 at 11.08.04 AM.png" style="width: 943px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/32657i567FD4C168969ACB/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2020-10-02 at 11.08.04 AM.png" alt="Screen Shot 2020-10-02 at 11.08.04 AM.png" /></span></P> Fri, 02 Oct 2020 15:17:01 GMT lalexander 2020-10-02T15:17:01Z https://community.hubspot.com/t5/128172-RevOps-Discussions/Customer-Journey-Mapping-Framework-your-key-takeaways/m-p/376030#M441 <P>On Wednesday, we chatted about how to map a portion of your customer journey (or the whole thing) with a clear goal in mind.&nbsp;</P> <P>&nbsp;</P> <P class="lia-align-center">[<A href="https://hubspot.zoom.us/rec/share/MVNwoQG-bHvDcbqb8JqXEXTHZ0yeQJ5pDwXXyTDtUDDTg1r3iGS7UX1LsW2THg8A.TDN7qdpff-R-SACb" target="_blank" rel="noopener">Recording Here</A> - Password:&nbsp;<SPAN>54$a@7ze</SPAN>]</P> <P>&nbsp;</P> <P>What do you think about this framework? If you've mapped your journey before:</P> <UL> <LI>What exactly did you map? (e.g. "the journey from lead to customer through my website" or "my customer's experience with our customer service team")</LI> <LI>Does this framework resonate? What would you change?</LI> </UL> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2020-10-02 at 11.08.04 AM.png" style="width: 943px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/32657i567FD4C168969ACB/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2020-10-02 at 11.08.04 AM.png" alt="Screen Shot 2020-10-02 at 11.08.04 AM.png" /></span></P> Fri, 02 Oct 2020 15:17:01 GMT https://community.hubspot.com/t5/128172-RevOps-Discussions/Customer-Journey-Mapping-Framework-your-key-takeaways/m-p/376030#M441 lalexander 2020-10-02T15:17:01Z