https://community.hubspot.com/t5/Service-Hub-Onboarding/Custom-Ticket-Templates/m-p/803559#M228 <P>Hi <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/578483">@SKoehn</a>,</P> <P>&nbsp;</P> <P>Yes, but it requires a Service Hub Professional or Enterprise subscription. You can find the documentation here: <A href="https://knowledge.hubspot.com/crm-setup/set-up-fields-seen-when-manually-creating-records#add-conditional-logic-to-the-create-record-form-professional-and-enterprise-only" target="_blank" rel="noopener">https://knowledge.hubspot.com/crm-setup/set-up-fields-seen-when-manually-creating-records#add-conditional-logic-to-the-create-record-form-professional-and-enterprise-only</A></P> <P>&nbsp;</P> <P>You would use conditional logic based on the pipeline of a ticket to display fields specific to that pipeline.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="karstenkoehler_0-1686062727958.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/92336iDF92BFAF7E1095BF/image-size/medium?v=v2&amp;px=400" role="button" title="karstenkoehler_0-1686062727958.png" alt="karstenkoehler_0-1686062727958.png" /></span></P> <P>&nbsp;</P> <P>Best regards!</P> Tue, 06 Jun 2023 14:45:51 GMT karstenkoehler 2023-06-06T14:45:51Z https://community.hubspot.com/t5/Service-Hub-Onboarding/Custom-Ticket-Templates/m-p/803520#M227 <P>Is it possible to create multiple ticket templates? For example, I want a ticket template for Onboarding and a ticket template for Support. Each to have their own properties, each being assigned to their own pipeline. Is this possible??</P> Tue, 06 Jun 2023 14:00:38 GMT https://community.hubspot.com/t5/Service-Hub-Onboarding/Custom-Ticket-Templates/m-p/803520#M227 SKoehn 2023-06-06T14:00:38Z https://community.hubspot.com/t5/Service-Hub-Onboarding/Custom-Ticket-Templates/m-p/803559#M228 <P>Hi <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/578483">@SKoehn</a>,</P> <P>&nbsp;</P> <P>Yes, but it requires a Service Hub Professional or Enterprise subscription. You can find the documentation here: <A href="https://knowledge.hubspot.com/crm-setup/set-up-fields-seen-when-manually-creating-records#add-conditional-logic-to-the-create-record-form-professional-and-enterprise-only" target="_blank" rel="noopener">https://knowledge.hubspot.com/crm-setup/set-up-fields-seen-when-manually-creating-records#add-conditional-logic-to-the-create-record-form-professional-and-enterprise-only</A></P> <P>&nbsp;</P> <P>You would use conditional logic based on the pipeline of a ticket to display fields specific to that pipeline.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="karstenkoehler_0-1686062727958.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/92336iDF92BFAF7E1095BF/image-size/medium?v=v2&amp;px=400" role="button" title="karstenkoehler_0-1686062727958.png" alt="karstenkoehler_0-1686062727958.png" /></span></P> <P>&nbsp;</P> <P>Best regards!</P> Tue, 06 Jun 2023 14:45:51 GMT https://community.hubspot.com/t5/Service-Hub-Onboarding/Custom-Ticket-Templates/m-p/803559#M228 karstenkoehler 2023-06-06T14:45:51Z