topic Connection problems Odoo-Hubspot in HubSpot Native Apps

Connection problems Odoo-Hubspot

ASupport7 — Mon, 04 Nov 2024 11:01:54 GMT

Hi, I'm currently trying to import contacts and companies, but I've been stuck at 0% since this morning. Could you please let me know why this is happening?

Re: Connection problems Odoo-Hubspot

PamCotton — Mon, 04 Nov 2024 16:58:46 GMT

Hey @ASupport7, happy Monday!

If your Odoo-HubSpot import is stuck at 0%, it may be due to a connection issue between the two platforms or a large data load slowing down the sync. Try reconnecting the integration and restarting the import. If the problem persists, check for any error messages or limits.

To our top experts, @MadisonMoniz and @Shadab_Khan do you have any recommendations for @ASupport7?

Thank you,

Pam

Re: Connection problems Odoo-Hubspot

MadisonMoniz — Mon, 04 Nov 2024 17:13:42 GMT

Hello @PamCotton - thank you for the tag!

I would say the same thing, to start with. I would also recommend checking out the integration settings but I am not able to see this from the previously provided screenshot. Is there any more information you can provide @ASupport7?

If you haven't yet, I would recommend checking out the HubSpot Data Sync guide.

As a second line of defence, my team would be happy to take a closer look with you: Simply book a meeting with us here!

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Re: Connection problems Odoo-Hubspot

ASupport7 — Tue, 05 Nov 2024 10:23:54 GMT

It says that support@albirasolutions.com is disconnected. Reconnect to reactivate and run data synchronization again. So I tried to connect the account again, and it says again:

Odoo is not available.
HubSpot cannot access Odoo. This may be affecting some tools and features that your application was designed to work with in HubSpot."

always that i put the database name , user name , etc it works but it continues beeing at 0% so i dont know what to do... it seems that the process are not working by a inusual thing.

Re: Connection problems Odoo-Hubspot

MadisonMoniz — Tue, 05 Nov 2024 16:00:33 GMT

Hi @ASupport7

Strange! Based on what I can tell so far, it looks like the integration is not catching your Odoo instance for some reason. I would recommend one of two things:

Reach out to HubSpot Support, they will be able to take a look at your exact account and provide baseline support.
Reach out to an experienced HubSpot Partner who will be able to take a look at the issue with you and troubleshoot, while providing strategic next steps.

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Re: Connection problems Odoo-Hubspot

Lucila-Andimol — Tue, 05 Nov 2024 18:22:51 GMT

Hey @ASupport7

Have you checked that the Odoo user has the right permissions to access all the info and to setup the integration?

Note that the HS-Odoo Data sync supports the Odoo cloud version 10 or above.

If all of this is ok.

I'd suggest Unistall the integration and try again.

Re: Connection problems Odoo-Hubspot

ASupport7 — Wed, 06 Nov 2024 08:17:23 GMT

I got the free plan so i can only talk via community...

Re: Connection problems Odoo-Hubspot

VKhedkar — Thu, 29 May 2025 12:48:56 GMT

Hii @ASupport7

You can try ConstaCloud’s HubSpot import tool — it helps with smooth contact and company imports. Their support is also quick to assist if you're stuck. Here's the link: https://constacloud.com/commercium/crm/hubspot-integration.html

Re: Connection problems Odoo-Hubspot

VKhedkar — Wed, 04 Jun 2025 13:38:40 GMT

Hello @ASupport7

If your contact and company import is stuck at 0%, it could be due to file formatting issues, missing required fields, or system delays. You can try ConstaCloud’s HubSpot import tool for smoother data uploads — their support team is also quick to help.
Check it out : https://constacloud.com/commercium/crm/hubspot-integration.html

Re: Connection problems Odoo-Hubspot

RubenBurdin — Tue, 19 Aug 2025 17:31:42 GMT

Hi @ASupport7

I can see why you’re stuck here Odoo > HubSpot imports hanging at 0% is more common than people think. In 2025, a couple of fresh points to keep in mind:

HubSpot Data Sync still requires Odoo v10+ cloud instances. If you’re on self-hosted or an older build, the connector won’t fully initialize

(https://knowledge.hubspot.com/integrations/connect-and-use-hubspot-data-sync)

Permissions continue to trip people up. Make sure the Odoo user has API access to all required objects, not just Contacts. HubSpot will technically “connect” but never move data if certain scopes are missing.

If it keeps saying “Odoo not available” after reconnecting, reinstalling the app often forces a clean handshake.

(https://knowledge.hubspot.com/integrations/understand-your-data-sync-field-mappings)

That said, the native connector hasn’t gotten much love since launch, and it still struggles with larger datasets and real-time updates.

This is where some teams are switching gears. Instead of fighting a connector that stalls, they’re adopting a managed sync layer. At Stacksync we’ve seen Odoo > HubSpot cases where real-time two-way sync eliminated those silent 0% stalls, handled retries automatically, and kept contacts/companies linked correctly across both systems.

In practice it cut engineering time by 40% and gave teams confidence that customer data wasn’t stuck in limbo

If you’re open, I’d be glad to share how that could apply to your setup.

Hope this helps.