topic Re: Help with Xero <> HubSpot Integration 2FA error in HubSpot Native Apps

Help with Xero <> HubSpot Integration 2FA error

MattKap — Thu, 10 Oct 2024 05:44:11 GMT

Hi All,

I am migrating to Xero from Wave and trying to install the HubSpot <> Xero Data Sync but keep receiving the error message (screenshot) "Xero requires all HubSpot users to have 2FA turned on".

I have confirmed all users have 2FA, logged out and logged back in, logged everybody out and logged back in, disconnected from the Xero side, tried a different Xero instance, removed 2FA, reconnected 2FA, tried Google Auth instead of HubSpot native 2FA. Nothing has worked.

Any help is appreciated. Hopefully, I am just missing something simple.

Thanks

Re: Help with Xero <> HubSpot Integration 2FA error

TomM2 — Thu, 10 Oct 2024 11:12:26 GMT

Hey @MattKap just to confirm does this still happen if you try do this on a different browser? It's possible your browser might be blocking the auth pop-ups.

If this happens across browsers, I would recomend reaching out to Xero support on this as this integration is managed by them, you can see an email address for their support on the integration listing here.

Re: Help with Xero <> HubSpot Integration 2FA error

MattKap — Thu, 10 Oct 2024 22:32:51 GMT

Thank you for your reply, @TomM2

Unfortunately, this error was presented across browsers and continues to occur. I tried Chrome, Chrome with ad blocker turned off, and Safari (the only other browser I have). Also, I ran into no issues integrating my HubSpot instance with Wave Accounting before.

I don't think it matters (but just in case) I am referring to this integration, not the one you linked above. Data-Sync w/ Xero versus Xero's integration with HubSpot which only services contact sync.

Re: Help with Xero <> HubSpot Integration 2FA error

CFranklin2 — Tue, 07 Jan 2025 11:48:50 GMT

any luck with this? Ive tried all the above, still nothing.

Ive been on a chat with someone from Hubspot but because I havent paid yet, im still working out if this will work for us, they wouldnt help and told me to come here

I really need this if Hubspot is going to be viable.

Re: Help with Xero <> HubSpot Integration 2FA error

Nagarjoon — Tue, 29 Apr 2025 17:42:48 GMT

The Xero-HubSpot integration error usually occurs due to outdated token permissions or API sync issues, even when 2fa is enabled.

Go to HubSpot → Settings → Users & Teams → Ensure all users, especially the installer, have 2FA using Google Authenticator or similar app (not SMS).
Disconnect the app from both the Xero and HubSpot integrations list.
Clear the browser cache or try in incognito mode before reinstalling the sync app.
Ensure your browser isn't blocking third-party cookies during authentication.

But I suggest you use the cloudify HS XERO integration app very easy installation flow if you face any issues while installing the app you can contact them they provide free consultation - https://meetings.hubspot.com/cloudify/app-assistance

Re: Help with Xero <> HubSpot Integration 2FA error

CJones35 — Thu, 03 Jul 2025 01:38:18 GMT

+1 for this problem.

2fa setup. Logged out. Cleared my caches. Won't connect.

Can't use Hubspot without Xero integration, sorry.

Re: Help with Xero <> HubSpot Integration 2FA error

Nagarjoon — Thu, 18 Sep 2025 18:07:44 GMT

It sounds like you’ve already tried all the common troubleshooting steps, such as enabling 2FA for every user, logging out and back in, switching authentication methods, and even reconnecting to a different Xero instance. In most cases, this error happens when at least one user in Xero doesn’t have 2FA properly enforced or when the connection is being attempted by a user who doesn’t have the right permissions in Xero (usually, the person connecting needs to be a Standard or Adviser role with 2FA enabled). I’d suggest double-checking in Xero under Settings then go to Users to make sure every single user has 2FA enabled, not just in HubSpot but directly in Xero. If that’s confirmed, clear browser cache or try an incognito window and reconnect, as cached sessions can sometimes cause issues. If the problem persists, it may be a known issue on Xero’s side. Therefore, reaching out to Xero support with the exact error message is the next best step.If you need help setting up the integration properly and ensuring everything is synced seamlessly, Cloudify can assist you with integrating HubSpot and Xero, so you don’t have to deal with these connection headaches.

https://meetings.hubspot.com/cloudify/app-assistance