topic Outlook Hubspot Sales tool app: Attachments not added when logging email in HubSpot Native Apps

Outlook Hubspot Sales tool app: Attachments not added when logging email

KimT1 — Fri, 07 Mar 2025 19:14:46 GMT

Using Sales tool App in Outlook: When I log a mail in Outlook after it has been received or send: Attachments are not included with the mail in Hubspot.

Answer from Hubspot support: "For now, when the email has been sent, the extension wouldn't support logging the attachments. I'm not aware of any roadmap for this feature."

It that really how it works ? - if attachments are not included when we log a mail from Outlook to Hubspot its not usable. Thanks

PS: I cannot use BCC forwarding since the decision to log the mail happens later.

PPS: Is this a feature that has been removed recently ?

Re: Outlook Sales tool add: Attachments not added when logging email

PamCotton — Fri, 07 Mar 2025 20:34:45 GMT

Hey, @KimT, happy Friday.

Yes, that’s correct. HubSpot’s Outlook Sales Tool doesn’t currently support logging attachments when emails are logged after being sent or received.

A workaround is to manually upload important attachments to the contact, company, or deal record in HubSpot. This knowledge base here explains more.

If this feature is critical for your workflow, I would highly recommend that you please post this idea at our ideas forum (here).

I was able to find a similar conversation here.