topic Re: Quickbooks recurring invoices stopped sending in HubSpot Native Apps

Quickbooks recurring invoices stopped sending

LoriD15 — Thu, 14 Nov 2024 21:43:45 GMT

We recently integrated HubSpot with Quickbooks where a deal moving to closed won would create an invoice in Quickbooks. It's working fine except we realized the recurring invoices in Quickbooks didn't send at the beginning of the month. Any idea what's going on?

Re: Quickbooks recurring invoices stopped sending

BérangèreL — Fri, 15 Nov 2024 14:32:01 GMT

Hi @LoriD15, I hope that you are well!

Thanks for asking the Community!

I'd like to share this article "Troubleshoot the QuickBooks Online data sync integration" that might help you!

This might occur because the contact on the invoice doesn't share the email address of the customer in QuickBooks.
If you change the contact on the invoice in HubSpot to the contact that matches the email of the customer in QuickBooks, the invoice will sync.

I'd love to put you in touch with some of our Top Experts and Community Members who also use the Quickbooks integration:

Hi @mohamedhamad, @Epi, @MHuang06, @Olivia_Bagnall and @adamlfoster do you have the same behavior? Do you have suggestions and/or tips to share with @LoriD15, please?

If you are still experiencing this @LoriD15, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Thanks a lot and have a great weekend!

Best,
Bérangère

Re: Quickbooks recurring invoices stopped sending

LoriD15 — Fri, 15 Nov 2024 14:42:00 GMT

@BérangèreL, thank you for your response! The recurring invoices in QuickBooks that aren't sending were already there; they have nothing to do with the integration. But they suddenly stopped sending once we integrated with HubSpot. Any insights would be greatly appreciated!

Re: Quickbooks recurring invoices stopped sending

mohamedhamad — Fri, 15 Nov 2024 15:10:52 GMT

So my issue is that it seems like the integration between HubSpot & QBO doesnt really work to create invoices automatically in non-US accounts because of taxes and tax setups in Canada.
Other than that, the reminders side of things, even if the invoice email and the contact email are the same, the information is not accessible when sending out the email. I can preview the informaiton and it looks great. The preview shows the right content from the invoice, eg: Name, Email, Amount and Due date. But when sending , it doesnt see it

Re: Quickbooks recurring invoices stopped sending

BérangèreL — Tue, 19 Nov 2024 16:42:36 GMT

Hi @LoriD15, thanks for the additional information and thanks @mohamedhamad for your help, sharing your valuable feedback!

In that case @LoriD15, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Thank you and have a lovely day!

Best,
Bérangère

Re: Quickbooks recurring invoices stopped sending

RubenBurdin — Tue, 19 Aug 2025 16:52:52 GMT

Hi @LoriD15

The HubSpot > QuickBooks Online connector is solid for creating one-off invoices from “Closed Won” deals, but it still doesn’t play nicely with QuickBooks’ recurring invoice engine. What you’re describing recurring invoices suddenly stopping once the integration is turned on is unfortunately a known side effect.

HubSpot’s documentation makes clear the integration can only sync invoices tied to HubSpot deals; it doesn’t manage or trigger QuickBooks’ recurring schedules (https://knowledge.hubspot.com/integrations/connect-hubspot-and-quickbooks-online)

(https://knowledge.hubspot.com/integrations/troubleshoot-the-quickbooks-online-data-sync-integration)

Looking at it in 2025, nothing in the product roadmap has bridged that gap yet. The safest play is to keep recurring series fully inside QuickBooks, and let HubSpot handle only the net-new invoices you want created from deals. That avoids having the connector override or “pause” QBO’s own billing automation.

Some teams have solved this by moving to a managed sync layer like Stacksync. The approach is to sync deals > invoices in real time while leaving QuickBooks’ native recurring rules completely untouched.

That separation keeps HubSpot visibility and reporting intact, but prevents the connector from breaking critical automations that drive monthly revenue. It’s often the difference between spending hours chasing missed charges and simply trusting the sync to stay out of the way.

Hope this frames the current state more clearly and helps you avoid another billing hiccup.