topic Re: Cross Domain Tracking not working in Reporting & Analytics

Cross Domain Tracking not working

JBangels — Tue, 10 May 2022 18:25:15 GMT

Hi Everyone,

I'm trying to track visitors across 2 domains. I've added this domains both to Hubspot and added the tracking code to both domains. I also enabled Cross domain tracking in Hubspot. The parametres are in the URL when navigating across these domains but it doesn't seem to work.

I don't see the original source where converters are coming from and I even don't see the activity of the visitor on the other domain.

Is there anything I'm doing wrong?

Re: Cross Domain Tracking not working

Olivia_Bagnall — Tue, 10 May 2022 22:09:28 GMT

Hi @JBangels Happy to help here!

In order for us to track the source of a contact, they need to have converted on one of your website forms that is connected to HubSpot. When you say you are not seeing the source of your contacts, are this contacts that are converting on your website? Are you checking the original source properties?

Thanks!

Olivia Bagnall

Inbound Consultant and Project Manager

Baskey

o.bagnall@baskey.eu

www.baskey.eu

Rheingasse 14, 50676 Köln

Re: Cross Domain Tracking not working

JBangels — Wed, 11 May 2022 07:19:22 GMT

Hi Olivia,

Yes, they have filled out a form on our app website but the landing page is on our base website. The problem is we only see our base website as a referral source in the original source property but not the real source (paid, social, organic, ...). Cross-domain tracking is enabled in Hubspot and the parametres are in the link when I navigate from the base website to the app.

Re: Cross Domain Tracking not working

RoccoFortuna — Sun, 11 Aug 2024 13:08:59 GMT

Any solution to this? @JBangels @Olivia_Bagnall

Re: Cross Domain Tracking not working

RoccoFortuna — Sun, 11 Aug 2024 13:11:26 GMT

Hey, did you find a solution in the end? We're facing the same issue and it's impossible to test traction channels without proper tracking.