SMS Inbox + Slack integration

JHayes30 — Thu, 21 Nov 2024 17:44:04 GMT

I'm trying to give my sales organization better insight into SMS inbound messages; not everyone has access to HubSpot (only the marketing team).

Is there a way to create a SMS inbound feed as a Slack channel?

Re: SMS Inbox + Slack integration

PamCotton — Thu, 21 Nov 2024 21:24:47 GMT

Hey @JHayes30, thank you for posting in our Community!

Great question! While HubSpot doesn't have a direct SMS-to-Slack feed integration out of the box, you can create a workaround using workflows and integrations. By connecting your SMS tool to HubSpot and setting up a workflow to trigger when an inbound SMS is received, you can use the Slack integration to send notifications to a specific Slack channel.

If you're using a third-party SMS platform, check if it supports direct Slack integration or webhooks, which can help streamline this further.

Kindly,

Pam

topic Re: SMS Inbox + Slack integration in Marketing Integrations

SMS Inbox + Slack integration

Re: SMS Inbox + Slack integration