topic DNS and DOMAIN Errors in Marketing Integrations

DNS and DOMAIN Errors

CBilash — Wed, 14 Aug 2024 19:19:03 GMT

Hello, I am having issues with Domain records and verifying my domain on hubspot for email campaigns etc. My host is saying that they cannot change certain DNS records as it affects my Domain and hubspot is saying that it has to come from them on their end. This is all about sending out emails campains that come from our Domain custom vs hubspot.... Is anyone an expert to help me please resolve this

Re: DNS and DOMAIN Errors

CBilash — Wed, 14 Aug 2024 19:25:02 GMT

My Host company is saying:

Re: DNS and DOMAIN Errors

Josh — Wed, 14 Aug 2024 19:27:00 GMT

Hi @CBilash,

It looks like the DNS records you are showing here are for other hosted website content (probably website page) and not the domain verification for email. If that is what you are adding, scroll further down on the page for Domains and URLs and find the Email Sending Domains section:

You should see a couple of CNAM (DKIM) records, a TXT (SPF) record, and a TXT (DMARC) record.

Once you have those, send them to your DNS Host to make the updates. If they were to change the ones you provided them and you are not hosting any other content (such as your www - website), it would result in an error.

Hope this helps!

Josh

Re: DNS and DOMAIN Errors

CBilash — Wed, 14 Aug 2024 19:30:33 GMT

Hi Josh thank you for reaching out: this is what my setting is saying right
now:

Re: DNS and DOMAIN Errors

Josh — Wed, 14 Aug 2024 19:34:32 GMT

Hi @CBilash,

Your host is correct if you are leaving the current www.bilashandcharron.com website live. If you want to host other content from HubSpot you would not use www as the subdomain for HubSpot content, you would use something like info.bilashandcharron.com or as they suggest, campaign.bilashandcharron.com.

Please take a look at this article: https://knowledge.hubspot.com/domains-and-urls/change-the-primary-domain-for-your-hubspot-content

If you are not hosting any content on HubSpot and only using it for email sending, then please refer to my first response.

Josh

Re: DNS and DOMAIN Errors

CBilash — Wed, 14 Aug 2024 19:43:33 GMT

Hi Josh could I hire you for this fix or walk me through fixing this please

Re: DNS and DOMAIN Errors

Josh — Wed, 14 Aug 2024 19:56:39 GMT

Hi @CBilash,

Happy to help. I see you booked a meeting with me tomorrow. We'll get this straightened out for you!

Re: DNS and DOMAIN Errors

CBilash — Thu, 15 Aug 2024 15:48:57 GMT

Thank you very much,was a very productive call and resolving my issues in a short efficient time. Definelty will be reaching out for future projects Josh. 🙏

Re: DNS and DOMAIN Errors

MFranklin8 — Thu, 26 Sep 2024 14:01:39 GMT

Thank you Josh for your help today in resolving our DNS error,

It is a relief to get the Hubspot issue resolved finally. I can highly recommend you to other businesses needing Hubspot support.