topic Re: Incorrect Salesforce Campaign Trigger in Marketing Integrations

Incorrect Salesforce Campaign Trigger

jennars22 — Mon, 13 May 2024 19:59:01 GMT

I'm not sure if this is a Hubspot or Salesforce issue. I have a Hubspot form that triggers a Hubspot workflow for the contact into Salesforce and assigns it to a Salesforce campaign. During the Salesforce sync the contact is also assigned to an additional campaign that is not correct. I've checked my workflow and the form itself and I can't find anything in Hubspot that would lead me to indicate it's a Hubspot issue but reaching out to the community to see if there's something I'm missing or if this is a trigger from Salesforce.

Re: Incorrect Salesforce Campaign Trigger

Ben_M — Mon, 13 May 2024 22:16:43 GMT

I would check the lead/contact history on the salesforce side to see if there is activity there that is adding someone to a campaign based on some action or trigger on the Salesforce side if there is nothing in the Hubspot logs related to this additional campaign.

Re: Incorrect Salesforce Campaign Trigger

DeemDeem — Fri, 01 Nov 2024 18:04:29 GMT

I spoke with a support rep about this. SFDC campaign associations made through forms cannot be removed ever. I'm so frustrated about this.

Re: Incorrect Salesforce Campaign Trigger

PamCotton — Fri, 01 Nov 2024 21:37:40 GMT

Hey @DeemDeem I can understand your frustration; that sounds really challenging. Unfortunately, the inability to remove campaign associations in Salesforce can be limiting. One potential workaround could be to create a new campaign for future associations or manage the existing campaign by adjusting its settings or status to minimize confusion.

Kindly,

Pam