topic Re: Tasks window is not loading properly for my team mates in Marketing Integrations

Tasks window is not loading properly for my team mates

sans714 — Tue, 20 Feb 2024 16:59:36 GMT

Hi,
I have created email and call sequences for my sales team and shared access with them. They can see their tasks, but when they click on them, a small pop-up appears captioning the email that is not opening. We have checked the configuration, including the mailbox, calendar and mobile phone connected to HS. We even shared the HAR file with HS support, but they have not been able to troubleshoot the issue for the last week.

Re: Tasks window is not loading properly for my team mates

PamCotton — Tue, 20 Feb 2024 21:15:42 GMT

Hey @sans714, thank you for reaching out to our Community!

Checking more information this error can happen when users don't have calendars connected to their user. Can you please ensure all users have their connected calendar and it's not getting this error?

If they are still experiencing the same issue, then have them both clear the cookies and cache in their browser and log back in. They should then see the window load appropriately. If this is not the case, I would recommend to please continue your conversation with support, as they will be able to investigate more with a new HAR.

Thank you,

Pam

Re: Tasks window is not loading properly for my team mates

ninmack6 — Wed, 21 Feb 2024 05:09:01 GMT

Thanks for your reply it proves beneficial for me. My issue is resolved from your reply.

Re: Tasks window is not loading properly for my team mates

sans714 — Wed, 21 Feb 2024 14:23:13 GMT

Hi Pam,
We connected our calendars and checked in the incognito window. I shared HAR files with support, and they are still unable to resolve the issue. They provided some nonsense solutions such as checking the har logs, no issue in logs,clear you cookies, screen resolution etc
Hubspot support is don't have technical knowledge.
they need fix the issue

Re: Tasks window is not loading properly for my team mates

PamCotton — Fri, 23 Feb 2024 22:11:41 GMT

Hey @sans714, if you are still unable to access it, the HAR will be the most important information so we can investigate further. I would recommend requesting a call back with support to share your screen so you can show your specific issue, and they can collect the HAR.

Thank you,

Pam