topic Re: Non-HubSpot form All forms Data storing in one Form in Marketing Integrations

Non-HubSpot form All forms Data storing in one Form

AServices — Thu, 18 May 2023 11:47:01 GMT

Hi,

To store data from various forms that are not from HubSpot, we need to use different forms for each set of data, even if some of the fields are the same across different forms.

Re: Non-HubSpot form All forms Data storing in one Form

TomM2 — Thu, 18 May 2023 12:05:45 GMT

Hey @AServices this is covered within the FAQ here:
https://knowledge.hubspot.com/forms/pop-up-forms-and-non-hubspot-forms-faq#why-are-all-my-non-hubspot-form-submissions-appearing-in-the-same-form

Non-HubSpot forms works by scanning the HTML of your external form and looking for the HTML ID, if all of your forms have the same HTML ID within the <form> element it can't recognise they as different forms and thus will capture them all as one form like you're seeing.

Re: Non-HubSpot form All forms Data storing in one Form

AServices — Fri, 19 May 2023 05:58:08 GMT

Despite using different IDs, the system still stores the same form

Re: Non-HubSpot form All forms Data storing in one Form

AServices — Fri, 19 May 2023 06:06:39 GMT

Please check the contact us forms on these two URLs and let me know:

1. https://myassuredhomenursing.com/
2. https://myassuredhomenursing.com/senior-in-home-care-services-bing/

Re: Non-HubSpot form All forms Data storing in one Form

TomM2 — Fri, 19 May 2023 09:45:53 GMT

Hey @AServices I just checked both of those pages and it looks like the HTML class of both of those forms is the same, thus they would be seen as the same form by Non-HubSpot forms: