topic Re: Issue with Mailchimp integration in Marketing Integrations

Issue with Mailchimp integration

AMarealle — Thu, 16 Mar 2023 16:06:11 GMT

Hello all,

I hope someone here can direct me to the right page or help me resolve my issue with mail chimp integration.

Our organisation has already integrated mail chimp to free HubSpot CRM. But the issue we are facing is that the HubSpot filter is showing more contacts than we actually have.

On Mailchimp today we have 2321 subs.
On HubSpot mailing active list using the filter At least one Mailchimp: Sent has all of Occurred is known shows 2565 contact.

I can not figure out why HubSpot shows that we have 144 more contacts than we actually have on mail chimp.

How do resolve this issue?

Many thanks

Asinath

Re: Issue with Mailchimp integration

Ben_M — Thu, 16 Mar 2023 16:33:43 GMT

Sent has occurred, could also be counting those who have been sent but are no longer subscribed and clicked your unsubscribe link. Would that account for any of your gap?

Re: Issue with Mailchimp integration

AMarealle — Thu, 16 Mar 2023 16:37:21 GMT

Hello Ben,

Thank you for replying.

No, all unsubscribes are removed ( achieved or deleted) before and after a news campaign is sent. So that should not be the issue.