Custom properties via Segment identify calls not populating

kevindeepnote — Tue, 12 Jul 2022 11:22:37 GMT

I'm trying to add custom properties into HubSpot via Segment identfiy calls and I can't get them to populate.

We're sending an identify call with these traits:

"traits": { "plan": "personal", "useCase": "education-student", "workspaceId": "[hidden]", "workspaceRole": "admin" }

I want to append the trait "plan" to a HubSpot contact. If we send this payload, I would expect the contact to update with a custom field of plan=personal but I'm not able to get it to populate after creating a HubSpot custom property. I'm attaching screenshots of how I setup the HubSpot custom properties.

Re: Custom properties via Segment identify calls not populating

kevindeepnote — Wed, 13 Jul 2022 14:39:25 GMT

I figured it out. The identify call requires `email` as a trait.

Re: Custom properties via Segment identify calls not populating

MiaSrebrnjak — Wed, 13 Jul 2022 14:54:26 GMT

Thank you for sharing the solution @kevindeepnote! 👍

topic Custom properties via Segment identify calls not populating in Marketing Integrations

Custom properties via Segment identify calls not populating

Re: Custom properties via Segment identify calls not populating

Re: Custom properties via Segment identify calls not populating