topic Re: Zoom Webinar Contact Properties Not Populating in Marketing Integrations

Zoom Webinar Contact Properties Not Populating

Jeff-Morgan — Sat, 19 Mar 2022 15:13:59 GMT

I have successfully implemented the Hubspot Zoom App and configured it. I have added the "Add Contact to Zoom Webinar" action to my webinar registration workflow that is triggered when someone fills out a Hubspot form on our website.

When contacts go through the registration workflow they are successfully registered for the webinar in Zoom. And when you look at the workflow action log details for the "Add Contact to Zoom Webinar" action it shows that it was completed successfully and the Zoom server response as:

{"registrant_id":"PMap7VX9RO-hyk-_2FWO1g","id":"96978650510","join_url":"https://zoom.us/w/96978650510?tk=7Vd1wjFfNER5hAU1MDqajLnFrE_AZ_q30_1rS8DNY9g.DQMAAAAWlGDFjhZQTWFwN1ZYOVJPLWh5ay1fMkZXTzFnAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA&uuid=WN_osNYiqumTG6O535OplMT6w"}

As you can see this response includes the link that is supposed to be written to the "Last Registered Zoom webinar" Contact property.

However, the link is not being populated in that field and therefore the Contact Property personalization token I have setup in my confirmation and reminder emails is not working.

The strange thing about this problem is that the field was being populated a few days ago during testing and no changes have been made since. It just stopped working.

Hubspot support has no answers. So I'm coming to the community to see if anyone here knows a way to troubleshoot.

Thanks in advance for your help.

Re: Zoom Webinar Contact Properties Not Populating

MiaSrebrnjak — Mon, 21 Mar 2022 17:16:26 GMT

Hi @Jeff-Morgan,

Thank you for reaching out to the Community!

I wanted to tag in a couple of subject matter experts to see if they have any advice:

hi @Josh, @SArora1, @davecriswell, @rahul_inbound, any idea what could be causing the problem? Thank you!

Cheers
Mia, Community Team

Re: Zoom Webinar Contact Properties Not Populating

Jeff-Morgan — Mon, 21 Mar 2022 23:56:30 GMT

This issue has been resolved. The data was not being written to the fields because in the Zoom App settings we had our company's domain listed in the "Contact Exclusions"

The documentation for this only states, "Enter your work email or web domain to prevent new contacts being created from your organization."

It clearly prevents more than just "new contacts being created" and the documentation should be updated to reflect that so hours and hours of time is not wasted tracking down this problem.

It is also curious that this doesn't block registrations from being sync'd to Zoom and allows the workflow to complete successfully even though the processes don't all get completed as they should.

Re: Zoom Webinar Contact Properties Not Populating

Jeff-Morgan — Mon, 21 Mar 2022 23:57:51 GMT

Please see my solution and pass along to product leaders that the documentation needs to be updated to reflect what is actually happening when you add a "Contact Exclusion" to the Zoom app settings.

Re: Zoom Webinar Contact Properties Not Populating

MiaSrebrnjak — Tue, 22 Mar 2022 18:00:58 GMT

Hi @Jeff-Morgan, thank you for sharing this information, I'll give your feedback to our technical writers!

Cheers
Mia, Community Team

Re: Zoom Webinar Contact Properties Not Populating

Derrick_Minyard — Sun, 03 Nov 2024 03:27:14 GMT

Hi @Jeff-Morgan,

Having a similar issue. Where exactly in Hubspot do I change the Zoom App settings to remove the contact exclusion?

Thank you,
Derrick

Re: Zoom Webinar Contact Properties Not Populating

Derrick_Minyard — Sun, 03 Nov 2024 03:38:04 GMT

I found it. It was in the global settings tab of the Zoom app under integrations.

Appreciate your help on this issue, Jeff!