topic Re: HubSpot WordPress Plugin login issues in Marketing Integrations

HubSpot WordPress Plugin login issues

bistromath — Thu, 23 Dec 2021 04:02:11 GMT

I am having some issues with the HubSpot WordPress Plugin. I just migrated my site, and now on the new server when I try to log in, it accepts my login info, gives me a captcha to fill out, accepts the captcha and puts me right back at the login form like nothing happened to do over. No error that the password was wrong (it wasn't) and chat and other functionality is sill working on the site. It just won't let me get to anything like settings or forms.

Any advice would be apprecaited!

Re: HubSpot WordPress Plugin login issues

JenWeiss — Thu, 23 Dec 2021 18:38:48 GMT

Hi @bistromath ,

Thank you for reaching out to us!

Can you please attempt this in an incognito window as well? I just want to eliminate the chance that you are caching.

If the error persists I would also suggest that you try in a different browser as well.

Best,

@JenWeiss

Re: HubSpot WordPress Plugin login issues

RyanWright — Thu, 23 Dec 2021 23:08:44 GMT

Try in an incognito browser, then shut down and restart the same browser and try again, and then try it in a completely different browser.

Since this post is over 24 hours old, I'll ask: Did you otherwise get it resolved? And if so, how did you fix it?

Re: HubSpot WordPress Plugin login issues

bistromath — Mon, 27 Dec 2021 18:42:04 GMT

Sorry for the delay, trying to fix things over Christmas holiday was tough but I figured it out. It turns out the host forgot to remove an a record pointing to the site pre-migration, and the HubSpot plugin was probably responding to that. After I removed the a record it fixed things.

Re: HubSpot WordPress Plugin login issues

yjohnson — Wed, 26 Jan 2022 00:14:20 GMT

I am having the EXACT same issue. Except I have not migrated my site. I have tried everything everyone has suggested. Nothing. It just keeps taking back to the login form. This is nuts - I thought these free versions were here to let a business like mine try a limited version of a product before we purchase. Its just not possible.

Re: HubSpot WordPress Plugin login issues

Julie2 — Tue, 05 Apr 2022 14:12:50 GMT

Hello,

I have the same problem. On wordpress it is written that I need authorization codes. I put my HubSpot login, with the right password then the page loads then it notices that it needs authorization codes.
I deleted cache, cookies, browsing history and I tried in private browsing that does not work.
Do I need to have the same address for WordPress and HubSpot?

But I can use HubSpot from Google without any problem.

Thanks

Re: HubSpot WordPress Plugin login issues

MiaSrebrnjak — Wed, 06 Apr 2022 12:21:09 GMT

Hi @Julie2,

thank you for your comment!

Seeing that you're facing an authorization problem, my first guess would be lacking permissions in Wordpress: do you have admin access in your Wordpress instance? You must be a WordPress admin to successfully install plugins for your site.

If this is the case, please also confirm that your website is meeting all the requirements to install and use the plugin:

Your website or blog must use a WordPress.org install, or be on the WordPress.com Business plan. Any other plan with WordPress.com (e.g., Premium, Personal) will not allow for plugins or JavaScript and will not be compatible with the plugin.
Your WordPress version should match the plugin requirements listed here. This is stated in the plugin page's right sidebar next to WordPress Version.
As a side note, you must enable third-party cookies in your browser and disable any add-ins or extensions that block third-party cookies in your browser.

Here's documentation from all the major browsers on how to enable third party cookies:

I hope this helps!

Cheers
Mia, Community Team