https://community.hubspot.com/t5/Marketing-Integrations/Installed-Fb-messenger/m-p/514756#M3405 <P>Hi there!</P> <P>&nbsp;</P> <P>The first thing I would do is to go into your "business integrations" on your personal FB profile and disconnect FB messenger there. Then try to re-install it from the beginning. Sometimes you just have to do a new connection for the permissions to be set up correctly.</P> Sat, 23 Oct 2021 01:14:58 GMT DavidDennison 2021-10-23T01:14:58Z https://community.hubspot.com/t5/Marketing-Integrations/Installed-Fb-messenger/m-p/514578#M3402 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2021-10-22 235059.png" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/52560iC7500202715F0C8A/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2021-10-22 235059.png" alt="Screenshot 2021-10-22 235059.png" /></span>I had installed Fb messenger before but I deleted it and when I reinstalled Fb messenger it didn't work again. I don't understand why when I try to hit the install button it takes me back to the link<BR /><A href="https://app.hubspot.com/live-messages-settings/9202122/inboxes/5807183/channels" target="_blank">https://app.hubspot.com/live-messages-settings/9202122/inboxes/5807183/channels</A><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2021-10-22 235026.png" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/52561iCB663B053037BFFC/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2021-10-22 235026.png" alt="Screenshot 2021-10-22 235026.png" /></span></P><P>&nbsp;</P><P>I don't understand why, if I successfully reinstalled it should appear like this picture<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2021-10-23 001831.png" style="width: 695px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/52562iD0D4F2DD1AD0CDC6/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2021-10-23 001831.png" alt="Screenshot 2021-10-23 001831.png" /></span></P> Fri, 22 Oct 2021 17:19:44 GMT https://community.hubspot.com/t5/Marketing-Integrations/Installed-Fb-messenger/m-p/514578#M3402 TienThinker0902 2021-10-22T17:19:44Z https://community.hubspot.com/t5/Marketing-Integrations/Installed-Fb-messenger/m-p/514756#M3405 <P>Hi there!</P> <P>&nbsp;</P> <P>The first thing I would do is to go into your "business integrations" on your personal FB profile and disconnect FB messenger there. Then try to re-install it from the beginning. Sometimes you just have to do a new connection for the permissions to be set up correctly.</P> Sat, 23 Oct 2021 01:14:58 GMT https://community.hubspot.com/t5/Marketing-Integrations/Installed-Fb-messenger/m-p/514756#M3405 DavidDennison 2021-10-23T01:14:58Z