topic Re: Eventbrite integration failure - no error message in Marketing Integrations

Eventbrite integration failure - no error message

JDavies6 — Thu, 08 Jul 2021 11:51:03 GMT

I am trying to integrate Eventbrite. I go to Marketplace, choose Eventbrite, click Install App, sign into Eventbrite, click Accept and then I end up back at the point where I click Install App. Please help!

Re: Eventbrite integration failure - no error message

karstenkoehler — Thu, 08 Jul 2021 11:56:13 GMT

Hi @JDavies6,

First of all, that's very odd. Let's try to find a solution.

Are you the super admin in your portal? If not, could you confirm that you have the permissions to access the app marketplace and install apps?

Have you tried doing this after clearing your cookies and cache, in a private browser tab or in an entirely different browser?

Best regards!

Re: Eventbrite integration failure - no error message

JDavies6 — Thu, 08 Jul 2021 11:59:37 GMT

Hi. I'm SuperAdmin in Hubspot. I cleared my cache yesterday and I'm currently in incognito mode in Chrome. Should I try in something else?

Re: Eventbrite integration failure - no error message

JDavies6 — Fri, 09 Jul 2021 10:27:36 GMT

I've now tried the integration on a different computer and still have exactly the same issue. Can anyone help please?

Re: Eventbrite integration failure - no error message

JDavies6 — Fri, 09 Jul 2021 12:20:19 GMT

I've tried with Microsoft Edge and Firebird. I've cleared the cache, I've tried incognito mode. I changed the email address in Eventbrite to be the same as the one in Hubspot. I disable the pop-up blocker. I click Install App, I Accept the integration and then straight back to the App page. I have SuperAdmin rights in Hubspot and full Admin rights in Eventbrite. What does anyone suggest?

Re: Eventbrite integration failure - no error message

karstenkoehler — Fri, 09 Jul 2021 12:40:55 GMT

Hi @JDavies6,

Normally, I'd recommend to contact HubSpot support but that's only possible on a paid license. The integration was created by HubSpot, so approaching Eventbrite wouldn't yield any results, unfortunately.

One more thing you could try is have another user attempt the integration.

Best regards

Re: Eventbrite integration failure - no error message

adeels — Mon, 12 Jul 2021 10:24:24 GMT

Hi @JDavies6,

Please try the following:

Update chrome

Disable all add-ons on your chrome

Please ensure that all cookies are allowed

Clear cache

Try again

This will ensure that there is no interference by any script blockers and the cookies needed for the process are available.

Re: Eventbrite integration failure - no error message

JDavies6 — Mon, 12 Jul 2021 10:50:25 GMT

Still didn't work. I had such high hopes then.

Re: Eventbrite integration failure - no error message

JDavies6 — Tue, 13 Jul 2021 08:23:06 GMT

I've now set up a new profile in HubSpot and a new profile in Chrome and it still doesn't work. Please - has anyone suggestions? It is five days now without any success - who can help?

Re: Eventbrite integration failure - no error message

JDavies6 — Wed, 14 Jul 2021 13:21:16 GMT

I solved this with the help of another VA. I think I had been set up with Admin rights and reduced rights in Eventbrite which stopped any integration at all happening - not just for my client organisation but also my own. So check this out if you have the same problem.