https://community.hubspot.com/t5/Marketing-Integrations/Call-Tracking-Integration-that-populates-Original-Source-as-the/m-p/389369#M2599 <P>Hi&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/151711">@ElishaDignam</a>&nbsp;</P> <P>&nbsp;</P> <P>Thank you for reaching out.&nbsp;</P> <P>&nbsp;</P> <P>If the contact was created as a result of a integration then Hubspot will most of the times mark that as offline source as we cannot see the contact behavior from before. That is how the tool is designed at the moment. You can change the source to be something else <A href="https://knowledge.hubspot.com/articles/kcs_article/reports/hubspot-sources-frequently-asked-questions#change-original-source" target="_blank" rel="noopener">manually</A> or via a<A href="https://knowledge.hubspot.com/workflows/choose-your-workflow-actions" target="_blank" rel="noopener"> workflow</A>. You have more information as well in the following article:&nbsp;</P> <P><A href="https://knowledge.hubspot.com/reports/how-were-contacts-added-to-hubspot-from-an-offline-source" target="_blank" rel="noopener">Contacts added to HubSpot from an offline source</A>&nbsp;</P> <P>&nbsp;</P> <P>I also want to tag some of our experts on this to see if they have any suggestions -&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/11945">@lynton</a>&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/60691">@darynsmith</a>&nbsp;any thoughts to share with&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/151711">@ElishaDignam</a>&nbsp;on this?</P> <P>&nbsp;</P> <P>Thank you,&nbsp;</P> <P>Tiphaine</P> Thu, 26 Nov 2020 09:33:41 GMT TitiCuisset 2020-11-26T09:33:41Z