topic Re: Sync Errors with Sales Force in Marketing Integrations

Sync Errors with Sales Force

AshleiValles — Tue, 16 Jun 2020 14:32:01 GMT

I am getting sync errors saying that the user in SalesForce is inactive. This is the case as several sales reps have left. I can change the owner/user to myself but don't want to do so for opportunities so others can see the history. Any suggestions/workarounds?

Re: Sync Errors with Sales Force

bradmin — Tue, 16 Jun 2020 14:57:26 GMT

Hi, @AshleiValles. While reassigning records to an active owner is a best practice, there's another step you can try in the interim. Reactivate the deactivated user(s) in Salesforce, and on their user record, click Freeze. This will prevent the users from logging in to Salesforce, but would eliminate the inactive user sync error.

Please note freezing a user still occupies an active license, since they need to be reactivated to freeze them. If you can temporarily spare the license, freezing will resolve your issue until you can reassign records, then deactivate that user.

Re: Sync Errors with Sales Force

AshleiValles — Wed, 17 Jun 2020 14:51:27 GMT

Thank you! That was helpful. 🙂

Re: Sync Errors with Sales Force

RShaneson — Mon, 15 Nov 2021 18:01:17 GMT

Has there been any other workaround since this post was shared? I have the same issue, however, we do not want to reassign old closed opps that are throwing the error as this would compromise our historical data reports (note: we are newer to HS and only recently imported our data). Our team has been changing regularly so keeping these inactive users and freezing is not feasible for all past reps.

Re: Sync Errors with Sales Force

LSupport — Thu, 27 Oct 2022 19:51:02 GMT

Still getting this issue in 2022, no solution.