topic Shopify Integration Creating Huge Number of Deals in Marketing Integrations

Shopify Integration Creating Huge Number of Deals

cedaly — Mon, 16 Mar 2020 01:03:41 GMT

While it would be great to have a huge number of deals, we have over 118k Deals from June 2019 in our HubSpot Sales CRM that are all listed as Abandoned Cart. None of them have an associated Contact, Company or Product and there is a deal amount of $0. I have looked through some of them and they have really not a lot of insight and many of them came from an integration from a previous HubSpot instance. I am inclined to delete them all because the hug volume is interfering with Sales pipeline reporting.

Any thoughts why there might be so many Abandoned Carts with no customer information, no company information, no product information and a zero dollar amount?

Re: Shopify Integration Creating Huge Number of Deals

Bryantworks — Mon, 16 Mar 2020 13:51:51 GMT

Hey @cedaly, are you using the native Shopify integration or another partner? I believe that the native integration is logging all instances of a cart abandonment whereas other integrations might do a checkout abandonment (meaning you can send abandoned cart sequences).

If you see no benefit in these deals I would just delete them occasionally and then omit that stage/pipeline from your sales pipeline reporting.

Hope that helps!

Re: Shopify Integration Creating Huge Number of Deals

cedaly — Mon, 16 Mar 2020 14:01:37 GMT

It's the native integration - not sure why that would produce an abandoned cart with $0 value. I exported all of the deals and will cull them from the site.