topic Re: CTA Beta pop ups scrollbar in Lead Capture Tools

CTA Beta pop ups scrollbar

AMilchem9 — Thu, 24 Aug 2023 10:08:36 GMT

I'm using the CTAs Beta to add new pop-ups to our site, but finding that a lot of them end up with a (greyed out) scroll bar - see attached. I've tried reducing the length of the form to make the whole thing much shorter, but the scrollbar still appears. This is happening in a few (but not all) instances.

Any tips, please?

Re: CTA Beta pop ups scrollbar

TomM2 — Thu, 24 Aug 2023 12:11:55 GMT

Hey @AMilchem9 do you have a link to a live page you're seeing this on? Would be good to verify if this is something on your site or an issue with the new pop-ups.

Re: CTA Beta pop ups scrollbar

AMilchem9 — Fri, 25 Aug 2023 07:38:18 GMT

Hi Tom, thanks for coming back to me. If you visit this page

https://www.oag.com/blog/volaris-records-highest-on-time-performance-july-2023

You'll see this pop-up (on exit intent) which displays the greyed out scrolbar.

Re: CTA Beta pop ups scrollbar

TomM2 — Fri, 25 Aug 2023 11:37:42 GMT

Ah! This seems to be an issue with the styling on edge.

@MiaSrebrnjak it looks like the styling on the new pop-ups doesn't have styling to hide the scrollbar on edge, this might be something to bring up with the team!

Re: CTA Beta pop ups scrollbar

AMilchem9 — Fri, 25 Aug 2023 12:09:31 GMT

Ah, so it's not a "me" problem! Thanks for looking into this.

Re: CTA Beta pop ups scrollbar

aaronjharms — Wed, 06 Sep 2023 16:30:11 GMT

@AMilchem9 I'm noticing a similar issue with an in-content CTA (using CTAs BETA).

When I first implemented this, I wasn't having this issue, but now I do.

Scroll just past the introduction to see a live version:
https://www.rentvision.com/blog/multifamily-marketing-plan

Screenshot also shows what I'm seeing. I'm on Chrome.

Re: CTA Beta pop ups scrollbar

LMeert — Tue, 19 Sep 2023 09:38:34 GMT

Hi @TomM2,

We also have the same issue (see this page : https://mi4.fr/services-hubspot).
As this is within the hubspot iframe, there's nothing we can do to prevent this from happening (except maybe hiding the scrollbar with an after element on the iframe but this is a clunky solution).

Do you have any news on how this will be handled by the HS team ?
It's a really good feature but the scrollbar makes this look pretty unprofesionnal and we're even considering droping it until it gets better.
I've also realized the scrollbar disappears after a few seconds, looks like there's something loading inside that iframe that causes the scrollbar to appear).

Many thanks,

Ludwig

Re: CTA Beta pop ups scrollbar

jk-sone — Thu, 16 Nov 2023 15:29:48 GMT

FYI, we are also running into this issue -- even after attempting to resize our content to remove any need for scrolling, the scollbars still appear in the CTA here: https://www.lexjet.com/ufabrik-silicone-profile

Re: CTA Beta pop ups scrollbar

JLavery — Mon, 29 Jan 2024 16:09:00 GMT

Hi there, I can see on visiting your site that the scroll bar has disappeared from your CTA - what steps did you take to achieve this? I am having the same issue with scroll bars appearing on my CTA. Would welcome any advice if you can share any?

Many thanks

Re: CTA Beta pop ups scrollbar

aaronjharms — Mon, 29 Jan 2024 16:19:49 GMT

Hey JLavery, I haven't touched the CTA since I posted my issue, so it
must've been something Hubspot did push a fix.

Re: CTA Beta pop ups scrollbar

JLavery — Mon, 29 Jan 2024 16:21:48 GMT

Interesting! Thanks for letting me know!

Re: CTA Beta pop ups scrollbar

NickBazuin1 — Tue, 18 Feb 2025 20:50:10 GMT

Hi Tom, I have the same issue on alle the buttons on our site. We used to use the Legacy CTA for our buttons, but changed those to the New CTA's but my client experiences scrollbars inside all buttons on Chrome as well on a windows after changing all the legacy buttons to the new CTA's. Is there any solution already?