topic Re: Multiple domain name information capture landing pages in Lead Capture Tools

Multiple domain name information capture landing pages

Ivanzyt — Tue, 22 Aug 2023 11:07:26 GMT

I have a question for the community.

We have multiple domain names and websites for different business units. When we create HubSpot landing pages we are restricted to one domain name (we can't afford enterprise) so we used our group domain name and set up subdomains for each business unit. The businessunit1.groupdomain.com will be our landing page domain for business unit1 and then businessunit2.groupdomain.com for business unit 2 etc

Due to the nature of our business, we will often get a phone call or email from customers that have been on our various websites. The customer is entered into HubSpot when the sales rep responds to them. We want to then associate any browsing data acquired by the cookies on the website with that customer record. The way to do this is to get them to fill out a form with their email address in. That way HubSpot knows that the cookie information in that browser belongs to that customer record.

Most of our forms are, however, on hubspot landing pages. So it is often the case that the domain name for the landing pages will be different to the domain name of the website we want the retrospective data from.

For example:
A prospect visits our domain1.com website.
Has a good nose around and that lovely info gets recorded
He calls us up and speaks to one of my sales guys
He gives his email address over the phone and we set up his record on HubSpot when we respond with the info he wants via email.
This is then an "off-line" source contact with no previous browsing history associated.
We then send him a link to a landing page that is at domain1.groupdomain.com (as we can only have one domain name associated with hubspot it needs to be groupdomain.com)
They fill in the form and put their email address in like a good customer.
The hope is to then associate the data associated with the cookie on his browser with the email address.

But, would the cookie data acquired from the prospect visiting domain1.com in the past be associated with the customer record? Or is the cookie data entirely domain specific i.e. it would only associate its data if the form were hosted on domain1.com.

I am worried that the use of multiple domain names for different business units might scupper this functionality, as most of our forms will be on a landing page with a different domain name.

Re: Multiple domain name information capture landing pages

franksteiner79 — Tue, 22 Aug 2023 11:28:47 GMT

Hi @Ivanzyt

HubSpot has two source properties - oringal source and latest source.

If you have cross-domain linking activated in your HubSpot account, and the tracking code installed on all your domains, and the contact has accepted cookies - you should see their previous browsing history and their original source. I am not 100% sure if this also works if the contact is first manually created. Have you tested this with a test contact?

If I am not mistaken, this information is stored in the cookie for up to 6 months.

I hope that helps.

Frank

Re: Multiple domain name information capture landing pages

Ivanzyt — Tue, 22 Aug 2023 13:10:37 GMT

We have tested it and I dont think it is assigning it to previously created contacts.
I added myself as a contact with gmail address. In HubSpot exactly how a sales guy would add a prospect that phoned in.
Cleared all cookies from a "fresh" browser and had a nose around on our website.
Then I sent a form link to my gmail address
Opened this link in the same browser
Filled in the form
Hubspot picked up the form filling in but not the previous browsing data.

I;m pretty sure HubSpot should do this from my conversations with HubSpot reps over the last year. So I'm not sure what we are doing wrong here. It would seem logical that this data is assigned once a contact identifies themselves on the same browser via a form. Its very confusing. I'm wondering if the mulriple domains is something to do with it?

Re: Multiple domain name information capture landing pages

franksteiner79 — Tue, 22 Aug 2023 13:26:57 GMT

Hi @Ivanzyt

I would expect this two work, can you confirm all of the below:

If you have cross-domain linking activated in your HubSpot account, and
the tracking code installed on all your domains, and
the contact has accepted cookies

Thanks

Frank