topic Re: Chat not showing on mobile devices in Lead Capture Tools

Chat not showing on mobile devices

Aanpoters — Tue, 17 Dec 2019 11:51:37 GMT

The Hubspot chat bubble is showing on desktop but not on mobile. We've tried many different devices and browsers, also incognito. We've tried all options in Hubspot ('show the chat icon on small screen sizes' on checked, 'Show the chatflow to everyone who visits your website' checked). We've also reinstalled the Hubspot tracking code in 3 different ways (GTM, Wordpress installation, directly in code), ofcourse also only having 1 active at a time. Nothing makes the mobile chat bubble show up.

Website: www.aanpoters.nl

Our Hubspot ID is 5732505 and tracking code is

<script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/5732505.js"></script>

Does anyone know how we can make the chat bubble show up on mobile devices?

Re: Chat not showing on mobile devices

DanielSanchez — Tue, 17 Dec 2019 13:11:56 GMT

Hi @Aanpoters ,

Doing an analysis, there is a CSS that hides chat when the resolution is below 600px. It also changes the CSS DIV width and height of the chat.

So, I send the print of what to do in CSS to make the chat appear.

Hope this helps.

Did this post help solve your problem? If so, please mark it as a solution.

Best regards!

Re: Chat not showing on mobile devices

Aanpoters — Wed, 18 Dec 2019 09:56:01 GMT

Yes it solved it, thanks alot!

Re: Chat not showing on mobile devices

BrodyStone21 — Thu, 15 Jun 2023 14:18:24 GMT

I know this is old, and I'm sorry for digging this up, but I'm currently running into the same issue as OP. I am using Wordpress with Elementor to build my site. I implemented the code with Google Tag Manager.

I'm unsure how to edit the CSS to allow display on the mobile version of my site. Can you help?

Website: https://midwesternstructures.com/